Highlight a row in a list view based on a Workflow state

[John H1]

I have a request that based on the state of a Workflow and ticket type, highlight that ticket row in a list view.

I'm trying to make that row stand out, so it's not missed.

Another option was to send a SMS message from the workflow, but I've not been able to get that to work either.

[Namrata Ghorpad]

Hi @John H1 ,

There is no out-of-the-box feature to implement this. However you can use a workaround of applying the style to the fields.

e.g. you can add the entry in the Configure -> Style for all the fields that you want to include in the list view.

You can add this styling based on the condition that you want, like value = javascript:current.caller_id.vip == true.

However, if users further customize the list columns then the styling do not applies to new columns, hence you need to revoke the Personalize_List privilege from your Users.

Please refer the below link as well.

https://www.servicenow.com/community/developer-forum/row-coloring/m-p/2001556 

Please mark my answer as helpful and correct if it helps to resolve your issue.

Regards,

Namrata