Highlight VIP caller in client script

[sivaiah]

Highlight VIP caller in client script

[Ankur Bawiskar · Accepted solution]

Hi,

there is already OOB script for this on incident table

What is required then?

regards
Ankur

[Shakeel Shaik]

Hi @sivaiah 

you will also find this script on PDI Instance. as Ankur Sir mentioned.

Here is the script:

function onChange(control, oldValue, newValue, isLoading) {
    var callerLabel = $('label.incident.caller_id');
    var callerField = $('sys_display.incident.caller_id');
    if (!callerLabel || !callerField)
        return;

    if (!newValue) {
        callerLabel.setStyle({
            backgroundImage: ""
        });
        callerField.setStyle({
            color: ""
        });
        return;
    }
    g_form.getReference('caller_id', vipCallerCallback);


}

function vipCallerCallback(caller) {
    var callerLabel = $('label.incident.caller_id').down('label');
    var callerField = $('sys_display.incident.caller_id');
    if (!callerLabel || !callerField)
        return;

    //check for VIP status
    if (caller.vip == 'true') {

        var bgPosition = "95% 55%";

        if (document.documentElement.getAttribute('data-doctype') == 'true')
            bgPosition = "5% 45%";

        callerLabel.setStyle({
            backgroundImage: "url(images/icons/vip.gif)",
            backgroundRepeat: "no-repeat",
            backgroundPosition: bgPosition,
            paddingLeft: '30px'
        });
        callerField.setStyle({
            color: "red"
        });
		
		if(oldValue == newValue)
		g_form.setMandatory('work_notes', false);   
	else
		g_form.setMandatory('work_notes', true); 
//         g_form.setValue('impact', 1);
//         g_form.setValue('urgency', 2);
//         g_form.setValue('priority', 2);

    } else {
        callerLabel.setStyle({
            backgroundImage: ""
        });
        callerField.setStyle({
            color: ""
        });


    }


}

[Ankur Bawiskar]

I don't think there is any need to share the script as it will be available directly in the instance.

[Ankur Bawiskar]

@sivaiah 

Did you mistakenly marked other response as correct?

The correct response was already shared by me as 1st response to your question

The response marked as correct is stating the same thing which I already mentioned.

Please mark my response as correct and helpful based on timely response

Regards
Ankur