Highlighting @mentions in the Work notes

[akash42]

Currently, when we use the @mention feature in Work Notes on any type of ticket (e.g., @johnsmithh), it only inserts the "@" symbol followed by the user’s name. However, there is no highlighting or visual styling applied, which makes mentions easy to miss in long comment threads.

Is there a way to highlight @mention (for example, by adding color or styling) to make them more noticeable?

[Ankur Bawiskar]

@akash42 

there is no OOTB feature or capability for this

If my response helped please mark it correct and close the thread so that it benefits future readers.

[akash42]

Hello @Ankur Bawiskar , Thank You!
Just to confirm,  any possibility with UI scripts or any customization? 

[Ankur Bawiskar]

@akash42 

you can use onLoad client script or UI script which determines when @ mention is added to work note and then use DOM manipulation to add some color

Note: DOM manipulation is not recommended practice, inform this to your customer

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@akash42 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.