Highlighting @mentions in the Work notes
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‎09-10-2025 10:36 PM - edited ‎09-10-2025 10:44 PM
Currently, when we use the @mention feature in Work Notes on any type of ticket (e.g., @johnsmithh), it only inserts the "@" symbol followed by the user’s name. However, there is no highlighting or visual styling applied, which makes mentions easy to miss in long comment threads.
Is there a way to highlight @mention (for example, by adding color or styling) to make them more noticeable?
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‎09-10-2025 10:43 PM
there is no OOTB feature or capability for this
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-10-2025 10:46 PM - edited ‎09-10-2025 10:46 PM
Hello @Ankur Bawiskar , Thank You!
Just to confirm, any possibility with UI scripts or any customization?
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‎09-10-2025 10:49 PM
you can use onLoad client script or UI script which determines when @ mention is added to work note and then use DOM manipulation to add some color
Note: DOM manipulation is not recommended practice, inform this to your customer
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-10-2025 11:03 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
