Holiday Schedules are not working correctly

Sriram Pusuluri
Tera Contributor

2 hours ago

Hi Team,

 

in my instance holiday schedules are created for Finland Country, Holidays mentioned as 24th, 25th and 26th of December.

SriramPusuluri_0-1767029409669.png

 

below is my schedule:

SriramPusuluri_1-1767029473074.png

 

Now user has received an email on 26th saying your incident is breached.

 

example:

SriramPusuluri_2-1767029552278.png

 

 

SriramPusuluri_3-1767029627101.png

 

 

what needs to be done here?

 

How to resolve this?

 

0 Helpfuls
  • 190 Views
2 REPLIES 2

rafaelramos0
Tera Expert

an hour ago

Hi @Sriram Pusuluri !

Double check the schedule defined in your SLA definition.
Looks like it is using "Workdays 8-18" and not the one you created.

Mark helpful if makes sense. 🙂


0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

an hour ago

HI @Sriram Pusuluri 

If I am not mistaken, the holiday should be created under the child schedule, not directly in the schedule itself.

 

OOTB: 

DrAtulGLNG_0-1767032289486.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls