Homepage favorites

[colinmorgan]

Good day all,

This is going to be a silly question but i am running Fuji and have bee trying to setup the mobile app for our users.

In doing so I am trying to setup the favourites that appear on the home page.

The wiki suggests that in order to make a favorites a default for all users all you need to do it clear the user field.

That however doesn't seem to work as it just removes it for everyone.

Am I missing something? or does it just not work?

Many thanks.

Colin

[Deepa Srivastav]

Can you provide screenshot of the setting you have done and the link you are referring?

Configuring the Smartphone Interface - ServiceNow Wiki

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa

[colinmorgan]

Hi Deepa,

I am referring to system Mobile UI > Home Page Favorites

The record is as follows:

If i put my name in the user field it becomes visible on my mobile.

if I leave it blank as the wiki suggests, no one ca see it as opposed to what is should be which is everyone can see it.

thanks for your help.

Colin

[lassekoch1]

There is a field on the Homepage favorite table that you need to set to true. The field is called Sys default. Just either add it to your form or the list view and edit it. That should make the favorite available for all.

Kind regards

Lasse