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Need to a time zone in workflow activity

Hi All, I need to send a SMS trough workflow activity, I configured it its working fine. But I need to one more condition which is i need to send Sms on specific time zone which Starting at ( 5pm Saturday  (CDT) to Monday 12:01am (CDT) ) Please sugge...

varma2 by Mega Sage
  • 415 Views
  • 3 replies
  • 2 helpfuls

Resolved! Separate Interaction history between portals

We currently have Virtual Agent setup and working on our portal as an embedded widget in the footer and also a clickable tile on our home screen. This uses the $sn-va-web-client-app.do page and works as expected. We have conversation history turned o...

Joe B2 by Giga Guru
  • 866 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to create a tags to assign automatically

Hi, Good Morning, I am trying to create a tags to assign automatically to tickets. I have followed this document but it didn't help for me. https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/use/common-ui-elements/concept/administ...

jay1111 by Kilo Guru
  • 8230 Views
  • 5 replies
  • 7 helpfuls

issue related to the knowledge feedback

I have created a new knowledge article and clicked "View Article" from the same KB article. While viewing, I rated it low (1 or 2 stars) but closed the window without submitting.When I open my article again, I notice that knowledge feedback is still ...

How to hide OOB RITM under request for catalog item

Hi, I have a catalog item once i submit a ticket from the portal it should created a request under request once approval is approved then create RITM under request for one particular catalog item.For this i have created flow designer and it is workin...

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mania by Tera Contributor
  • 319 Views
  • 2 replies
  • 0 helpfuls

UI action button condition

Hello all,i have below requirement when i want to create a UI Action button in sc task,Create UI action to create an IMAC as part of Hardware Return Requested Item. This button should be available on SCTasksName: Create IMACShow as button/link on for...

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shaik17 by Tera Contributor
  • 352 Views
  • 2 replies
  • 0 helpfuls

editing view drafts message

Hi All,On the service portal, when you save a draft, a message says you can view drafts via a link.I tried to make a copy of this widget, replacing it and editing the text to say "go to drafts page," but it did not update.It seems I'm not editing the...

cchacha by Mega Guru
  • 430 Views
  • 1 replies
  • 0 helpfuls

Restrict UI page

Hi All,How do I restrict a user to work on the same UI page when someone else is already working on it???  Please help....!!

RSS Feed to Record

I am trying to get an RSS feed to populate a table, however just cant seem to get it to work. Any help would be much appreciated!The REST API has been set up and coming back with a code 200 and the connections there I just cant seem to get the record...