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I need to get the voucher for CAD

Hi,I have completed the CAD certification course and got the voucher but am not able to took the exam with that voucher later that voucher got expired (without took the exam). So I need to take the exam but how should i get the voucher again. Thanks!

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mania by Tera Contributor
  • 750 Views
  • 9 replies
  • 5 helpfuls

Resolved! Change Management - Mass Update CI class vs Dynamic CI Group

Its not very clear what direction we should use since both options exist. We have an option for "Mass Update CI class" which looks to function almost the same way a Dynamic CI Group works. Does anyone have a suggestion on which one we should be using...

Resolved! Update incident from Scripted Rest API

My requirement is to update multiple fields on incident table through rest scripted API and the situation is any field can be updated during PUT call which means It is not necessary that all the fields mentioned inside update function will be updated...

Resolved! PostgreSQL Instances roles validation with ServiceNow: need Ideas

Greetings everyone!We have several hundred PostgreSQL DBMS instances in our infrastructure.I have a project I hope to perform with ServiceNow ITSM abilities: to provide a tool for validating all roles and users in each instance of the PostgreSQL DBMS...

GregorN by Kilo Expert
  • 472 Views
  • 1 replies
  • 0 helpfuls

Disable Help Text in the Agent workspace view

Hello Experts,Post Xanadu release , i am noticing a help text on top of the "Priority" field which i want to disable it. Please suggest how to remove the ".5-low" from the top of priority field in Agent workspace and HR agent workspace. @Ankur Bawisk...

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Abc 26 by Tera Expert
  • 431 Views
  • 2 replies
  • 0 helpfuls

Using email templates in flow designer?

Hello,  I am creating flows in my instance, with flows that are sending emails. Does anyone know how to use email templates within a flow email?  Right now its just a white background with nothing else.  We want to have these emails display universal...

aj_becker by Tera Guru
  • 5442 Views
  • 3 replies
  • 7 helpfuls

Resolved! Copy Catalog Items with including Flows

I need to copy a large set of Catalog Items from one instance to another. What is the best way to do that nowadays and also include related Flow, Workflow, User Criteria, Scripts and so. What is the best way to do so now in 2025? Kind regards/Henrik