How Add approvals in Change Request based on Cmdb_ci selected on the change form. Each Ci can have upto 4 levels of approvals? can anyone please suggest

sangeethar · ‎12-30-2018

Alikutty A · ‎12-31-2018

Hello,

You will need to do this in a change request workflow. There are many existing workflow on change and depending your change type, you can modify one of them. You can add the required 4 levels of approvals either parallel or sequential on the workflow and access the required approval users or approval groups from your CI added on workflow in an approval user or approval group activity.

Sample script to add approver from cmdb_ci

answer = [];
answer.push(current.cmdb_ci.approver_field_name); //Replace approver field name

Thanks!

View solution in original post

Alikutty A · ‎12-31-2018

Hello,

You will need to do this in a change request workflow. There are many existing workflow on change and depending your change type, you can modify one of them. You can add the required 4 levels of approvals either parallel or sequential on the workflow and access the required approval users or approval groups from your CI added on workflow in an approval user or approval group activity.

Sample script to add approver from cmdb_ci

answer = [];
answer.push(current.cmdb_ci.approver_field_name); //Replace approver field name

Thanks!