HOW CAN A INCIDENT BE AUTOMATICALLY RAISED FROM THE ALERTS COMING??

[bhavya kommare1]

How can a incident be raised automatically for the alerts coming??

[Community Alums]

Hi @bhavya kommareddy ,

Follow this article for configuring the setup :

Incident creation via E-mail (Inbound Action)

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Wojtek Winnicki]

Hello bhavya,

In order for incident to be created automatically from the alert you must create an alert rule and in Action section you must add "Create Incident" flow.

For the details check documentation, it is quite well described for your case:
https://docs.servicenow.com/en-US/bundle/sandiego-it-operations-management/page/product/event-manage...