Hi, I have a record producer which is to create incident. i have few fields which needs to be hide in the incident variable editor. My variables structure is Caller -reference short description - single line text priority - drop down(if priority is...
I am working on a scheduled job which send notification based on a 'Planned Start Date' field and it sends out notification 3 days before the date mentioned in the field. I am doing the below filter to use it in the scheduled job as encoded query but...
We have a business requirement to be able to add multiple outages on a single CI w/in an Incident record. For example, we may have an incident affecting 5 CI's so we add those as outages in the Affected CI list. One of those CI's may resolve (aka end...
I am trying to import a csv file that is a | delimiter file but it is not showing up in the transform map correctly. 1. I went to System Import Sets > Data Sources 2. Added the CSV file and change the delimiter to | 3. Added the IST i created 4. ...
Hello, I have a catalog item with a choice field that loads a list of group/s based on logged in user group presence. (This isn't a reference field referencing groups table) I have another item that IS a reference field that needs to point to the gro...
I have several categories in our Service Catalog. How can I restrict an employee so that they can only see one particular category in our Service Catalog? Would I need to create a role and if so, which roles would be needed to see and work on only ...
getting String index out of range: -1 error while doing data load in madrid
We have the below code in our Business Rule to set the 'assigned to' field : current.assigned_to = ""; var getgrpUsers = new GlideRecord('sys_user_grmember'); getgrpUsers.addQuery('group',current.assignment_group); getgrpUsers.addQuery('user.ti...
I have a table titled as "service request', Now irreescpective of all the users have persmission to create new records. Query: i have group titled as 'Requested members' in that 5 group members are available, for that 5 members only have permissons t...
I was looking for options to change the authentication type of Scripted REST API, I couldn't find any for OAuth in security tab. Is this possible, If yes , where can I set it up. Also is OAuth linked to a user account ? or it is a totally separate c...
Hello Exists any way to clone a Service Portal Site? similar to the button "Copy" for the content management sites I have been looking for a way to achieve this, and don't see a similar function for Service Portal Thanks! Jesus
Wondering what is considered best practice for handling "tickets" in general when they come in through an incident, but need to be "converted" to something else, like a Demand, story, or a simple change. For example, a user opens up an incident indi...
I'm trying to work with ATF to automate catalog testing tasks, and I'm wondering how I would go about validating record information based on requests generated through ATF. Basically, I'm adding a handful of catalog items to my cart and checking out ...
I have added sc catalog item widget in service portal home page and it is giving message " You are either not authorized or record is not valid." How can I fix this and map a catalog item
