I have a requirement to have a change type of Expedite. It basically acts like a Normal change the only difference is it can be approved faster. I created they type and set it up so it used the Normal Change workflow. However when I create a chang...
Hi All, I have some inbound actions set up for till alerts that we receive. An example of the subject is 'POS:SELF-T1183-9999-843-HTTP Connector' I need to extract the 'T1183' from the subject and enter it into the the Configuration Item field on the...
Hi, I have a Catalog Item that can be viewed by all resolver groups but contains sensitive data in one of the variables. That data should only be able to be viewed by one particular group. I've created a UI policy that successfully hides the field on...
Hello, I wanted to ask the following: suppose that I handle instance A and in another country they handle instance B. Is it possible that both instances can control a particular requirement or incident? For example, is there a request for softw...
Hi All, My first post! I'm working on a Advanced reference qualifier that calls a script include based on a custom field on our incident form called u_restricted. The goal is if that is flagged true on the ticket then the reference qualifier that cal...
Hello @all, I need to change the default workflow for my service catalog. But I cann't find, where it is defined. The default workflow is "service catalog request" Thank you! Best regards from Munich, Yuriy
Hi, I have an onChange client script that is not working the way it should. I am trying to notify users that the maximum numbers allowed is 10 digits (if they are trying to enter more than 10). I also want the variable to allow only integer. Below is...
I am fairly new to ServiceNow and have been requested to identify a method to create "Inquiry" tickets when an end-user simply has a question and not an issue / incident or request. The "Inquiry" ticket needs to have it's own pre-fix of "INQ". I thou...
How does ServiceNow track incident deflection from knowledge, including chatbot? In other words, how does it track metrics that an end-user was able to use a knowledge article or chatbot to self-resolve an issue or complete a request without contacti...
Rejections for Change Request require a comment to be made, this is an OOTB feature if you are in the approval record. But when you are rejecting the record from the related list in the Change request from the List View you are able to reject withou...
Hello all, Whenever we try to create a new standard template or modify an existing standard change template, we get the attached screen. The only field that appears is the template description and nothing else. Has anyone else had this issue or hav...
Dear folks, I have a workflow in which users select from 1 to N values displayed in a list collector; I have a requirement that each value needs to go through an approval process and might be approved/rejected without that affecting the other values ...
I have some Variables on our supprot portal specfically for getting more infomation at the point of the issue being raised, hwoever once the Incidet is created I'm not able to report on thses fields meaning the additional data is usless.
We have a problem with OOB SN fields for assets not meeting the requirements we have. We have a proposed solution and I would like feedback on it, or any other thoughts around a better way to manage this with as little customization to SN as necessar...
Hello, I'm searching for a documentation (Jakarta) how to use Parent-Child Incidents in ServiceNow and how to user Master-Child Incidents in ServiceNow. - how to created correctly the relationships- how to delete relationships- consequences of this ...
