I have a simple notification based on a change being a specific state (Review). When a change enters this state, I want an email fired off to a user in a specified field. Here are my conditions for this notification: When I make this event happen,...
I have an inbound action that adds a work note to my incident containing the email content when the subject of the email contains "work note added". I can confirm that this works. I also have a business rule that runs when my incident gets a work not...
I am trying to display the fields "Incidents by Same Caller", "Requests by Same Caller", and "Related Tasks" in Agent Workspace for interaction records. I went into form layout and added those fields in the Workspace view, but they are not displaying...
Hi Everyone,I'm having a strange issue where I have a footer image (company logo) in my email notification. The image is in db_image and I've added it using the image button in the HTML Text Editor in the notification template. When I preview the not...
I'm looking for a capability in ServiceNow to stimulate users community helping each other with how-to questions.Having a look on the SN documentation I see different features like Social Q&A under knowledge management but also Communities under Serv...
I am trying to make a variable (type = label) bold with this catalog client script code: g_form.getControl('event_info').style.fontWeight = 'bold'; It is causing a javascript error: g_form.getControl(...) is null. I would also like to make the Q...
I want to know what is MT , multi tenant in servicenow? what is thier roles and responsibilities?
answer = getAttachmentReadAnswer(); function getAttachmentReadAnswer() { var user=gs.getUserID(); gs.info("user name is:"+user); //in logs it is giving correct user var grp=current.assignment_group; gs.info("currentgrp name is"+...
(I also posted this to the category Workflow because I wasn't sure which category it belongs in)I have a catalog item that has several variables associated with it. I thought the catalog item variables were stored in some table extended from sc_cat...
Clear list collector selected values when some field is changed in Service Portal. When I change the value of one variable, a choice list, on a catalog item, I want the values from a list collector all cleared out. I have managed to achieve this wit...
Hello Community,I have a question. I am trying to query a certain role and return a true statement when a user has that certain role. What am I doing wrong?Here is the script I am trying to work withfunction userHasRole(UserID, role){ var roles =...
I have a custom table extended from the task table. I want to change the display value of my custom table to a field other other than number. That field is a read only string field that I am populating via a business rule. I went to the dictionary...
Hi, Is anyone using a solution in ServiceNow to track quality checks / audits of tickets? Our Service Desk would like to start doing this for their Incident and Request tickets and was wondering if there was a way to track the quality checks in Servi...
I have one scenario where I need to validate a plain text against a password(1-way encrypted) field. For example for resetting password we need to provide security answer as string and that matches with the value stored in backend database. We are us...
Hi there, I have a query on Approvals for Change, on our old London instance we had an option to add additional approvers to changes like below: Clicking the edit button would then allow us to add additional approvers. I want to add this to our Mad...
