Post button not available on journal_input field.
We have two journal_input fields comments, work notes on the catalog task form. The post button is available only for work notes and not comments. How do I get it even for the other field too?
Forum Posts
Resolved! What will end users see during an AHA data center transfer?
Our instance is being "moved" (for lack of a better word) from one data center to another this weekend. ServiceNow talks about 15 minutes of downtime during this maintenance window. What will customers see during this window? Will the insta...
Resolved! Can we create a catalog item with different languages ?
Want to create a catalog item with different language as, when a German user login form should be in german language or when Indian person login form should be in hindi. Is it possible to do / Need your help Thanks
Resolved! Help on UI policy script to show a field message on specific field value
We have a business requirement to show a certain field message depending on the value of the Priority field. For example field message A will be shown when Priority is 4 and it will show message B when Priority is 1. How can we implement this?
what roles are required to allow users to create and edit system definition templates
I have a request to grant our Helpdesk supervisor access to create and edit templates. Originally she had only the template_editor role that is part of her ITIL role and that has never provided the access she needs. According to the Base Roles wi...
On Complete Transform Script
Hi All, I have written an On complete Transform Script for updating a field in parent table after importing the data(via excel) to the Related list table. Please let me know where I am going wrong. CODE: (function runTransformScript(source, map, log,...
Inbound email action- Reopen incident
Good day, everyone- I'm trying to create an inbound email action that states that- If a caller responds to an incident (through email or portal), the incident will reopen and let us know. For the most part, I think I have it but I'm running into t...
Resolved! How to Copy Problem record Work Notes into Related Incident work notes
Hi, Not working my BR script After Condition: current.work_notes.changes() var updateInitiatedBy = updateInitiatedBy || current.sys_id.toString();(function executeRule(current, previous /*null when async*/) { // Add your code here if(updateInitiated...
Resolved! Service portal: How to set field values while creating a new record
Hi Experts,I have created a button which calls the Form Widget in Service Portal. I am able to pass the table name, sys_id as -1 and view to open a new record.Now I also I want to pre-populate field fields when i click on the button. How can I pass t...
Resolved! Client Script to Populate String Field w/ Reference Field Value
We are looking for a way to populate the DisplayValue of a reference field into a string field on the form based on what is selected on another field. Example...On Incident form, populate a custom Department field (u_department / string type) with t...
Resolved! How to relate a custom Related Links table to its record?
Hi, I'm sorry for such an easy question, but my head seems to switch off after vacation.. What I have: Env: Jakarta1 Custom Table with Custom fieldsThis table has been added to the Relationships to Change RequestSo I added this table to the CR as Rel...
Resolved! Knowledge Management Subscription
I am trying to implement the Knowledge Management Advanced Plugin so that users can subscribe to knowledge articles. Need information regarding below points:-1. With Out of box functionality can user subscribe to Knowledge base/article only after cli...
Resolved! ACL on work notes
We have a table created by extending the task table we had a requirement to add journal fields(additional comments and work notes) to the table I have created a write ACL one for comments and one for work notes on the new table but the ACL for the wo...
What is ISAM Server? I am seeing CIs getting discovered for this new class.
hi We are on Jakarta version. What is ISAM Server? I am seeing CIs getting discovered for this new class. Please educate me. Thanks, Rajan Mehta
Resolved! How can I display a hierarchical locations in one field?
I would like to create a location field in the incident form where people can select the location of the issue. I have populated the location table utilizing the chilled-parent location relationship in the following hierarchy "Cite > Building > Floor...
| User | Count |
|---|---|
| 29 | |
| 15 | |
| 11 | |
| 8 | |
| 6 |
