Flow Designer : How multiple group approvals in parallel and wait for till all group approval are approved

[anil4005]

Hi All, 

We are implementing flow designer for one of the catalog items and we have below scenario and not sure how we can solve this using flow designer :

Scenario : We have to trigger approvals to multiple groups parallel (dynamically it can be 2 groups, 3 groups, 4 groups, etc), depending upon the request. and we have to wait till these multiple group approved.

Here i have used the paralle flow activity in the flow designer for the sending the approval for mutilple group.

Issue 1:  if one group is approved and other group is not approved , it is showing no longer approval required for other approved.

Issue 2 : And also how to add the join activity here because all these group approval need to be approved.
could you help me in resolving these 2 issues or other way to implement these?

[Maik Skoddow]

Hi @anil4005 

unfortunately, parallel approvals are not supported.

For a workaround, please read https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0964016

Kind regards
Maik

[Maik Skoddow]

Hi @anil4005 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik

[User658880]

Hi,  @anil4005 

I had the same problem and using the ServiceNow workaround i created this subflow which creates a catalog task (does not wait) and then an approval step.  The approval is associated to the task - so each approval is for a different record and works.  I have logic to set variables/close task as appropriate included.



My example checks to see if a variable containing the approval state (True/false) for the group is true, if not it creates the parallel approval for each group which is false (mine has a requirement of upto 3 defined groups).  After approval, the variable is set as appropriate and passed back to the main flow for the request.