How can I add an email option to the three dots on Standard Change proposal template?

[zabrina]

Other change requests hav the option to email from the ticket but templates do not. How can I change this?

[Mark Roethof]

Hi there,

On the docs only it's mentioned:
"The email client enables you to send email directly from any record, such as an incident, change request, problem, or user record."

Haven't seen anything how you can add a table, for example thru a system property. Though, the email option is also not on for example cmdb tables, approval table, etc..

Kind regards,
Mark

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LinkedIn

[Mark Roethof · Accepted solution]

Ah easy to fix, see the steps below:

Kind regards,
Mark

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LinkedIn

[zabrina]

Hi Mark, thanks for the easy fix. Checked the system log and it sent out the email!

[Mark Roethof]

Hi there,

Please mark this answer as correct if it solves your problem. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

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LinkedIn

[Liyakhat]

@Mark Roethof 

can the emails sent from composer shown in activity of incident for examle, to check the user activity when the email has sent? like other emails