How can I add attachments to change templates?

[vimalchandra]

Hi ServiceNow community,

I've created change templates however when creating a change request, I would like to attach client change documents to the change request so they are attached automatically.

In the template, I did attempt to attach the document however it did not reflect when creating the change request.

Is this something possible to do in ServiceNow? If so, how can I achieve this?

Thanks,

Vimal

[Pradeep Sharma]

Hello Vimal,

Please refer below thread for reference.

Copy Attachment from Template to Incident

[Sumanth16]

Hi Pradeep,

Is it possible to copy attachments from incident record to email client templates when you click on the email button in more options button on the form?

[srinivasthelu · Accepted solution]

HI Vimal,

This possible, but requires a Business Rule to be created on Change Request table.

screenshots below:

BR code for convenience:

(function executeRule(current, previous /*null when async*/) {

GlideSysAttachment.copy(current.std_change_producer_version.std_change_producer.getRefRecord().getTableName()+'',current.std_change_producer_version.std_change_producer.sys_id+'', current.getTableName(), current.getValue('sys_id'));

})(current, previous);

[Community Alums]

Hi Srinivas -

I applied your BR but the attachment seems to attach only on the first save. How can I make the attachment before the first save so that the user has the option to edit the attachment and then re-attach it.

And also two of the same attachments get attached. Can you please help?