How can I add attachments to change templates?

vimalchandra · ‎02-28-2017

Hi ServiceNow community,

I've created change templates however when creating a change request, I would like to attach client change documents to the change request so they are attached automatically.

In the template, I did attempt to attach the document however it did not reflect when creating the change request.

Is this something possible to do in ServiceNow? If so, how can I achieve this?

Thanks,

Vimal

srinivasthelu · ‎02-28-2017

HI Vimal,

This possible, but requires a Business Rule to be created on Change Request table.

screenshots below:

BR code for convenience:

(function executeRule(current, previous /*null when async*/) {

GlideSysAttachment.copy(current.std_change_producer_version.std_change_producer.getRefRecord().getTableName()+'',current.std_change_producer_version.std_change_producer.sys_id+'', current.getTableName(), current.getValue('sys_id'));

})(current, previous);

View solution in original post

Kalpana2 · ‎04-08-2022

hi Srinivas,

I am facing the same problem, is there any solution already in place.

Regards,

Kalpana

Kishor Mudhili · ‎01-06-2023

it's not working same code for me