How can I automate catalog request using flow designer.

[JLeong]

Hi all,

I need to automate the creation of catalog request based on a condition in Flow Designer. The  action "Create Request"  in Flow Designer is not functional. Could I just create a record? Which table should I use to create a record so it will create the request and the item?

Thanks in advance.

Regards,

Jocelyn

[Sebastian R_ · Accepted solution]

I think it´s not possible to create a request/request items through Flow Designer directly.

However you can use the Cart-API to write your own Flow Action which generates the request and request item.

https://docs.servicenow.com/bundle/madrid-application-development/page/script/server-scripting/refer...

[Sebastian R_ · Accepted solution]

I think it´s not possible to create a request/request items through Flow Designer directly.

However you can use the Cart-API to write your own Flow Action which generates the request and request item.

https://docs.servicenow.com/bundle/madrid-application-development/page/script/server-scripting/refer...

[JLeong]

Thank you so much Sebastian! I will try this.

Regards,

Jocelyn

[JLeong · Accepted solution]

There is now a built-in action called Submit Catalog Item Request