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Incidents report for touched assignment group

Hello all,Is it possible and how can I make a report about Incidents touched a specific assignment group. I need a simple list with columns like: date entering the queue, date assigned to someone from the group, assigned to, date exiting the queue(re...

uzunovster by Kilo Contributor
  • 2397 Views
  • 3 replies
  • 2 helpfuls

REST API User Not Authenticated

I'm trying to create records in an import set via REST API.   I have the REST API using the Import Set API name.   https://instance.service-now.com/api/now/import/u_test.   I have created the security rule for "create" and added the rest service role...

tpoeckes by Giga Guru
  • 11881 Views
  • 14 replies
  • 2 helpfuls

Resolved! Order choice on lookup select box variable

HI,  I have created a lookup select box variable which relates to a field on a table. I would like to sort the choices on the variable to match the order on the form field.  How would I go about doing this?  Thanks in advance.  Emma

ebaileyybs by Tera Expert
  • 5051 Views
  • 4 replies
  • 8 helpfuls

Resolved! Checkbox alignment in Service Portal

Hi Group,We created a catalog item with checkboxes when we had CMS, when we migrated to SP we saw a change in alignment of the check boxes to 4 across. I have developed a new catalog item and I cannot seem to get the check boxes to align the same way...

Steven G_ by Tera Expert
  • 4863 Views
  • 9 replies
  • 0 helpfuls

scroll to top button

Hello,Is there any way to implement a (Back to top button) on all the diffrent forms on ServiceNow?this button should appear when a user starts to scroll down.Thanks.

thinhinane by Tera Contributor
  • 1428 Views
  • 6 replies
  • 0 helpfuls

Resolved! LDAP Authentication using UserPrincipalName (UPN)

Hi All,We have a Domain Separated ServiceNow environment. As you know in LDAP integration samAccountName   is mapped with the 'user_name' field of ServiceNow.Due to domain separation we have multiple customer hosted on our ServiceNow. Our challenge i...

sach1 by Tera Guru
  • 4928 Views
  • 8 replies
  • 0 helpfuls

Resolved! Unable to go to next page in List view when using a Group by

Hi,Does anyone know how to resolve not being able to go to the next page in a List view when using a Group by?I am working in the Service Desk > My Work module.   When I group by Task Type, I see that I have 35 Catalog Tasks; however, I can only see ...

Resolved! Related Search Results - Increase the number of articles

Greetings,We have added the "Related Search Results" to the New Call form and the Incident form.   Now I have a request to increase the number of articles shown in the related search results section with possibly a scroll feature.Thank you,Kim Reverm...

Resolved! Email notifications for particular types of incident

I am looking at implementing a email notification rule, so that when an incident is raised via a self-service form (effectively a record producer to produce an incident) with a particular category, subcategory and incident type, it sends an email to ...

How to give sort for a column in service now table

I have a servicenow table where i have a column named area...as soon as i click on the application , it should bring me the list sorted with ascending order of area.Tried with " user preferences"   and dictionary but not able to get results. Please s...

anur by Kilo Contributor
  • 3900 Views
  • 10 replies
  • 2 helpfuls

Resolved! isMemberOf() function with dynamic group name.

I have 12 Assignment group .My requirement is : Assigned should should be only editable if it's the member of group .I have written the ACL on assigned to . It's working fine if I hardoce the Assignemtn group value in isMemeber of function .But ebery...

pgrover by Giga Expert
  • 3865 Views
  • 9 replies
  • 1 helpfuls

Resolved! Set field value on related list(s) form same as value on form

Hi, when a user creates a new form on the related list, I want the product owner to be auto filled with the same value as the product owner on the form they are creating the related form from.This is the form where the product owner is filled from:He...

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How are user passwords secured

I was wondering if you could tell me more about the measures taken by Service-Now to protect and secure passwords from users. Where are these passwords stored? What kind of encryption is used? Were is to key for the encryption located....

solymyr by Kilo Expert
  • 5118 Views
  • 3 replies
  • 5 helpfuls

Resolved! Question about CAB delegate (cab_delegate) field.

Hello all,I would like to ask you to assist me with a test on your DEV instances.My question is the following: when the CAB module is used, and there is a Change Request in "Assess" state which is awaiting an approval from a CAB manager to "move" to ...

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