Hello SN Comm,I am looking to see what is the best way to Delay an Email notification that is triggered from a Case.Story:Case owner clicks on 'Resolve Case' button which will put Case in 'Awaiting Acceptance' State AND will trigger the email notific...
We want to set the survey only available for 7 days, once the survey link expired, system will automatically give the score "very satisfied" by default, but I can't find how to config this fuction, could you please help and share some instruction/d...
We have SLAs defined with our client. Our client has MANY departments/agencies. Some of these departments or agencies want to have exceptions to the agreed upon SLAs (for example: Only apply SLA to my Production environment, not my lower environm...
Hi SNC,I am struggling with a very specific issue: configure styles of a given field on Service Portal.Consider as an example the table on Capture1. This is a print of a table on the back-end, where I have configured the field Status to exhibit that ...
HOW TO TRACK WHETHER A INBOUND ACTION IS TRIGGERED OR NOT??
Hi,Is there any way we can directly import CSV data which will be uploaded through a custom paperclip icon which i created on a form into any table?For example:If I need to upload multiple CI's present in CSV format into a custom table through the pa...
I am new to ServiceNow since a week back (new job).Trying to figure out how reports and filters, etc work. And the search function of course.For now, I want to be able to search all tickets (resolved and unresolved) for either description or short de...
How to insert my html page into servicenow, that should be accessible from internet when click the link.
Hello Folks,I have a question on content types filed in the attachment table, When i upload an attachment either in incident or request form how the file name, content type, Table name are copied in attachment table. Especially how the content type i...
Hi, I added a new condition on the Approval Group workflow activity called "Need More Info"( Ref: Image 1). Assume a scenario where there are 5 different approval groups in the request and now here is the requirement. a) When some one clicks on "Ap...
Querying (by a Web service) the [sys_email] table can help to get the item "Email in Queue > 100" only.Looking for Table/Field name to query that value
We noticed we have some users that are doing reporting on incident and change and using the made_sla field and getting incorrect data. We know that this field has been deprecated and we are getting a change in place to inactivate the field but we are...
I am using several record producers and mapping the shor description field to the short description on the incident and enhancement forms. However, the maxium character limit on the record producer is higher than the character limit for the short des...
Hi,I am trying add some fields to a o insert a Survey Notification email link the user gets upon Incident Closure & that link should login user via SSO & open up in Service Portal for a user when they click on the link.I managed to add the fields I w...
Hi all,We're using the customer service plugin, and have a custom script on the task table that rolls work notes up to a parent record, if one exists. However, this is happening twice on some occasions in case management. I believe this is due to the...
