Hello All,I am looking for some advice on how best to approach this, I'll try and explain what I am trying to achieve.I am trying to build a process where people request access to File Shares and the approval goes to the owner of that share.On the re...
Im trying to relate a CLOSED incident to a problem....But it seems like this is not possible, which puzzles me a bit...As it is very good practice to relate closed incidents to problems, as "evidence" to support further investingation for a root caus...
Hi I am importing data from a remote file using SFTP file retrieval method. All the available data gets loaded except the first column, the same thing works when i use file retrieval method as Attachment & attach the file to the Data source locally....
Hi I am configuring email for the customer. As per the requirement, service now smtp account will be used for sending account but the email address should look like it is sent from customer email domain. Hence I am referring to the section 'Standard ...
Is ServiceNow a public cloud, private cloud or a hybrid cloud product?
Hi All,I have created new extension table for cmdb_ci, now I am trying to create UI Action on the extended table, unfortunate I don't see the table name in UI Action table selection.any idea why the table is not showing?
We have developed a custom engineering change workflow. We capture the date when the workflow state changes. We would like to create reports that display how many days the change has been in the current state instead of the last update date. Can this...
I need to create a new application scope in that i need to edit some global scope tables how can i achieve.?and i need to create new view or section particularly for this scope.the fields of the tables in global scope should not change.
Where are the US data centers located?
Hi All,Some assets ate not visnle in "My Asset" module which are tagged in my name.Its available in "cmdb_ci" table (Computer table).Currently assets are in "Disposed" status is it the reason it is not visible ?When I am changing the status from "Dis...
Out of the box, the Product Model record has four values in the "Acquisition method" field (Both, Buy, Lease, Purchase). We are thinking of adding custom values to this field and setting some specific to our needs custom business rules. Does anyone k...
Hi. "Assigned to" field is gray out in create incident form. It's only admin role who have access to change the field. How can i change the role so service desk users with itil role can change the assigned to field?
How to get the value of a field on a current record using the 'current' keyword if the field name is a variable? Ex: current.u_description returns the description of the current record, say from a Change Request. but what if 'u_description' is a vari...
I have created the view which seems to be working OKu_change_request_approvalschange_request as chg, sysapproval_approver as ar, where chg_sys_id = ar_sysapproval (against the ar table)I have started building out the table view fields for eachas (thi...
Hi,We have a policy with our customers that after a period of time with no response to their incident we will also close the incident and I'm trying to determine how we can implement this feature in servicenow.Can I do everything through an email not...
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