how can I display and Implement SOP as per incidents in service portal

[Chandu Kumar Ba]

how can display and Implement SOP as per incidents in service portal

[Community Alums · Accepted solution]

Hi @Chandu Kumar Bandi ,

You can use knowledge management to store all the SOPs. That's the right place for SOPs. Use the User criteria on those articles which is  best way to manage who can see an article.

You can also Create "User Guides" to manage SOPs, follow this this link to implement user guides:https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/co...

Also, follow this thread which will help you :https://community.servicenow.com/community?id=community_question&sys_id=86378b29db1cdbc01dcaf3231f96...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[b__JeanineE]

The user guide link is broken - any chance this link can be updated?