On a Catalog Variable you can display a help tag and corresponding help text that the person can view for 'More Information' on the Catalog Item form. Currently this appears to just be a plain text field....is there a way to add formatted text or eve...
Hi community,I'm wondering if there is a way that someone can save a partially completed form and be able to submit at a later time?It's not something we had developed during implementation a couple of months ago, so any assistance would be appreciat...
Hi folks, Just wondering if anyone ever experienced logging out from an active session unexpectedly in ServiceNow, I have received a few clients who have occasionally been kicked out from session within glide.ui.session_timeout time frame (240 mi...
Our customer hasLDAP user data coming from 2 different domain controllers. Hence we have 2 LDAP connections. Problem is, the some of the users LDAP1 has the same user id as user id2. I can not use email id as unique key as all the users do not have e...
anyone there that is familiar? I have activated the plugin for this, and it states that " by default there is a new message and link on the login page to access the reset page.' I am unable to find this link on any login page, and I have verified...
Hello there is this line that I want to change that is just below banner image. And another question is how can I change icons color like favorite's star icon color. i ha tried to tchange this Basic Configuration UI16 but no result.To make it clear I...
Interested in comparing notes/benchmarking around the topic of change window be/change freeze practice, to promote stability, primarily around key activities such as enterprise financial close. Do you implement a change freeze? How many days for mont...
Using SSO, how can I redirect to SSO (IDP) login screen rather than going through ServiceNow login screen?
Hi, we currently have something setup in our dev instance for testing where we can create child tickets for incidents which can then be assigned to other departments to work on. Most of this is setup now.One last problem we are having is that when ...
I am working on Stockroom, Stockroom types, and Stock Rules and having an issue with the Stock Rules task that is generated. I read on the wiki where starting in Calgary (we are currently on Dublin), if your stock rule has a restock option of vendor ...
I work for a very young company that it just developing out ITSM processes. Currently, we manage onboarding new CI's through email and our ITSM Manager manually adds the CI to ServiceNow. I have been looking into options of using interceptors but se...
We have had requests to create a shared report that would allow a person to see all of the task-based records that they own, are assigned to, or are watching that have been updated since some past interval. I'm very close to having this with the exce...
Hi,I'm a beginner in ADFS, SAML.I understand that side_door.do is to bypass SSO and get in using external authentication.What credentials does the admin need to use for username and password to get in?Normal sign in credentials are not working.
Is there any OOB functionality available to close the ticket as"Duplicate"?I want to have a feature to close my tickets (incidents/tasks) as duplicate , please share your thoughts
Good morning,We have recently implemented SCCM (Configuration Manager 2012 R2) into our Estate and have had ServiceNow (recently upgraded to Fuji) for about two years.I would like to know if it is possible to integrate SCCM into ServiceNow without ne...
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