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Resolved! Making Change Request Fields editable at approval stages

We are making some changes to the change management function to suit our business processes.We have various stages of approval for changes.At the stage where a change is waiting approval, we would like the approver to be able to modify fields on the ...

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damian_a by Tera Contributor
  • 1932 Views
  • 3 replies
  • 1 helpfuls

Resolved! Field label not showing up correctly. Field label is showing up as the column name. Field is a new field added to a extended custom table.

in my DEV instance I created a new ticketing application.     It was all created in a update set, it was tested and working exactly as designed.   I completed the update set and transferred it to my PROD instance . . . I do not have a QA instance.   ...

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Different approval notifications for Change Request

I have notifications built around sending a request for change.   In the notification, I have it generated from the approval table so that they can approve from an email.   I originally set up a notification that is:Table: Approval (sysapproval_appro...

iamright by Giga Contributor
  • 2198 Views
  • 1 replies
  • 0 helpfuls

Incident Management lifecycle before auto-closure

Dear community, I would like to ask you what is your best practice experience for auto-closure of Incidents in your organizations.An Incident can be open for how long before its assumed for example that the provided solution was accepted? Or you imme...

fscheps by Kilo Contributor
  • 1976 Views
  • 4 replies
  • 0 helpfuls

Resolved! Convert Capital letters to Small letters except the first letter

Hi all,I have a requirement where i get values from excel sheet and using transform map i have to load it in servicenow. Can anyone please let me know how to convert all the capitals coming to smaller case except the first letter along with spaces. P...

neharao by Giga Contributor
  • 1687 Views
  • 5 replies
  • 0 helpfuls

Resolved! Change Management approval change from group to user

We are investigating making some changes to the Change Management Workflow. In our Dev environment we are using Helsinki and have upgraded Change Management to use the state model.A couple of changes we have made for context as they may relate to the...

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damian_a by Tera Contributor
  • 1872 Views
  • 7 replies
  • 2 helpfuls

Email notification display Work Notes ONLY if they were updated

I have a requirement in email notification to show the LATEST work notes ONLY if the work notes have been updated. Is there a way to query the updated events directly in the email notification?The mail script I have right now will display the LATEST ...

leslie8 by Mega Expert
  • 5962 Views
  • 7 replies
  • 2 helpfuls

Resolved! How can you update the look-n-feel of the Service Catalog?

Our service catalog has UI elements that just look ... old.  The Item Ordering Widget, for instance, doesn't float correctly and the buttons on it are old/out of date table html elements with images embedded vs modern UI 16 button elements.Where is ...