Hello,Greetings!We use the Service Now Change management suite.Could anyone help with the below question?I extensively use the "External References" while creating the Change Ticket. Currently we have to manually add each reference record and its tim...
We have built our Service Catalog and have modified the sc_request workflow so that if price is more than £0.00, approval is requested and once approved, a Capital Expenditure form is generated and sent by email, so the price needs to be correct at ...
I'm trying to figure out how to clear certain items from a cart. This is the background:We have created a way for people to fill in catalog items as they would need to be populated for new hires. When they are doing this, we remove all of the fields ...
Cancelled incidents are showing in active is true but I want to show active in false. I am working on working on MSP.
I have an Incident for Hardware Issues, and based on the caller Location they default to a different Assignment Groups.I want to apply a template which has different information for the Help Desk based on the Caller Location.Example is: Caller in Aus...
Why do we have different classes (OOTB 14 classes) on sc_cat_item. I can see it's not mandatory while creating a catalog item and it takes Catalog Item as the default one. I understand the difference of Record Producer & Order guide but not sure ab...
Hello everyone,I am fairly new to ServiceNow, but learning tons. I have been in the process of taking over, being the go-to person to manage ServiceNow with my current company.Right now, I am trying to figure something out that I feel is probably sim...
I do have template_editor access. When I go to the template and click on edit, I see the below information.I am not seeing the option to add additional items to the Work notes? I am able to update the work notes when I click on Create New template. D...
Team,We are planning to integrate servicenow with qlik sense for better reporting experience.can you share your experiences and steps to integrate
We have Eureka and there are two maintenances: Administration Maintenance Window and Change Maintenance Schedule - they look like the same format. We have several CI's (equipment, servers, applications) that we would like to associated to an allowa...
I've read many posts about this and followed SN Guru posting about this as well. I've tried several versions of the script below and it still won't work:This is an onChange client script - supposed to hide a section unless Category = XVALUE. Here's m...
I have a couple of questions.Does your Service Desk use knowledge articles to know where tickets should be routed? - If yes, how do you go about updating those when they assignment groups change?If multiple assignment groups work...
We do have a "start_date" field available in the system, the requirement here is to set minutes and seconds to 00:00, similar to roundoff.We have written a before update business rule, and to run when start_date changes. And below is the script writt...
Below is the code I am using to populate short description. This is for a catalog item so a user can put in an incident based on category and subcategory, but will give the person who receives the incident a clear understanding of what is the probl...
I need a help about how to access service now tables to be accessed by inbound restapi url to be called at C#.net based client application to retrieve,create,update and retrieve records using ANGULARJS. I have issue while accessing the ...
