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Can someone save a partially completed form to submit later?

Hi community,I'm wondering if there is a way that someone can save a partially completed form and be able to submit at a later time?It's not something we had developed during implementation a couple of months ago, so any assistance would be appreciat...

daveyk72 by Kilo Contributor
  • 4360 Views
  • 12 replies
  • 3 helpfuls

Users being kicked out of session unexpectedly

Hi folks, Just wondering if anyone ever experienced logging out from an active session unexpectedly in ServiceNow,     I have received a few clients who have occasionally been kicked out from session within glide.ui.session_timeout time frame (240 mi...

georgechen by Kilo Guru
  • 6463 Views
  • 5 replies
  • 3 helpfuls

making the 'User id' field non-unique in sys_user table

Our customer hasLDAP user data coming from 2 different domain controllers. Hence we have 2 LDAP connections. Problem is, the some of the users LDAP1 has the same user id as user id2. I can not use email id as unique key as all the users do not have e...

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udaykulal by Giga Contributor
  • 3969 Views
  • 4 replies
  • 3 helpfuls

Resolved! self service password reset

anyone there that is familiar?   I have activated the plugin for this, and it states that " by default there is a new message and link on the login page to access the reset page.'   I am unable to find this link on any login page, and I have verified...

Resolved! how can I change color line between banner and filter navigator?

Hello there is this line that I want to change that is just below banner image. And another question is how can I change icons color like favorite's star icon color. i ha tried to tchange this Basic Configuration UI16 but no result.To make it clear I...

hatazhix by Mega Expert
  • 3246 Views
  • 16 replies
  • 0 helpfuls

Resolved! Asset Management - Stockrules Task

I am working on Stockroom, Stockroom types, and Stock Rules and having an issue with the Stock Rules task that is generated. I read on the wiki where starting in Calgary (we are currently on Dublin), if your stock rule has a restock option of vendor ...

Manage onboarding of new CIs

I work for a very young company that it just developing out ITSM processes. Currently, we manage onboarding new CI's through email and our ITSM Manager manually adds the CI to ServiceNow. I have been looking into options of using interceptors but se...

Credentials for side_door.do?

Hi,I'm a beginner in ADFS, SAML.I understand that side_door.do is to bypass SSO and get in using external authentication.What credentials does the admin need to use for username and password to get in?Normal sign in credentials are not working.

snowtech1 by Tera Expert
  • 5360 Views
  • 7 replies
  • 3 helpfuls

Close ticket as duplicate

Is there any OOB functionality available to close the ticket as"Duplicate"?I want to have a feature to close my tickets (incidents/tasks) as duplicate , please share your thoughts

sunny13 by Giga Expert
  • 5150 Views
  • 7 replies
  • 2 helpfuls

Integrating SCCM within ServiceNow

Good morning,We have recently implemented SCCM (Configuration Manager 2012 R2) into our Estate and have had ServiceNow (recently upgraded to Fuji) for about two years.I would like to know if it is possible to integrate SCCM into ServiceNow without ne...

johny0555 by Kilo Contributor
  • 2530 Views
  • 4 replies
  • 0 helpfuls