As a part of IM process, we need to remind a user 2 times before closing an incident. When we use email option available on the incident form it only includes the current text. We wanted to include earlier emails as well and send the email trail to t...
hi,i want to change my section label in a client script after a condition any one knows how to do it ????
Hi All, I have a business rule that copies the planned end time of a task sla into a field called SLA_due on the incident table. this is so I can have a field that shows the sla deadline based on colour. the problem I have is if the task sla planned ...
How I can get the incident number from problem record, we attached incidents in problem table . so we have s report is that Incident we need to pull the report from prolem table , I have tried problem table but I cant get the any info. Could you pl...
Can someone explain me the benefits of integrating Git with Servicenow. We are considering Git --> bitbucket --> JIRA --> Bamboo integration for our team development, now if we use this tools set, how ServiceNow will going to help.
HI AllI want to create a workflow that will move to the next activity based on the state of the preceding catalog task. My idea is to use the If activity in the workflow to get the state of the catalog task. If the state is Closed Complete then t...
i need to calculate Acknowledgement time when state changes
Hi; I have the following script include which returns a glide date that populates a local time(US/Eastern) field on a Change template form. As you can see below I am using the getDSTOffset() function to account for daylight savings time. This works, ...
Hi,We have a requirement to move the incident state to inporgress when an ITIL user is creates the ticket.We have written a business rule on incidnet table . But It is not working, this business rule is conflicting to attach SLAs to the incident . ...
Apologies for asking a very basic question, I am new here.I read a few articles and now have fair bit of understanding of how Attachments work in ServiceNow.We also have got a test server running Edge Encryption for our Dev box for internal POC requi...
Hi. I having difficulty in one of my requirement My requirement is,When I added 'Mobile phone' field on incident form there is 'call-icon'on mobile view,I want same icon to be displayed on user form for 'Mobile phone' field with same ...
Hi all,I'm trying to restrict the visibility of a catalog item (Available To) to only people that belong to a Cost Center that contains 5471 or 5400. I created a "User Criteria" record tried two ways, (well three if you count me trying to use .name o...
I have a script that works great- it copies a previous request and tosses all the RITMs into the curent user's shopping cart. The problem is, the script is deleting everything in their cart with new cart = Cart();I found some code on the wiki (below)...
I can't seem to find the answer to this question. In change management, the only change we have that has a mandatory planning tab is Comprehensive. I'd like to make this tab mandatory for Routine and Emergency change as well. I've gone into the...
Hi,If I am changing the list view of incident form, so how can I set the visibility of updated list view for all users
