How can I distinguish users with the same name in a macro watch list in a record producer for a scoped app? The techs can add users by using the magnifying glass and selecting a user or users, but there are multiple people that appear with the same

tonyp
Kilo Explorer

‎03-21-2017 08:40 AM

Added macro with label to a record producer.   Email option not available out of box.   Anyone know how to add?   Need to distinguish users with the same name from each other.

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Shiraz2
Mega Guru

‎03-21-2017 08:49 AM

Although the users can have same names, but their Email Address are always and have to be unique. The way I have implemented a scenario like this is by changing the Display Value of the Reference field, in this case User Table.



In your case it means to change the Display value of the User's table to use Email field as the Display Value. Once set, it will show the Email ID rather than the name.



I hope this helps.



http://wiki.servicenow.com/index.php?title=Reference_Fields#gsc.tab=0


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tonyp
Kilo Explorer
In response to Shiraz2

‎03-21-2017 09:01 AM

Thanks Shiraz.   I will give that a try.


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