Resolved! UI Action changes twice
When the UI Action is selected, the state field changes to review, then changes again to the next state. Does not stay in the review state. Any help is appreciated
Forum Posts
Contextual search is not working as expected based on keyword.
We have a record producer which will create a change request. For this, I have short description field, and contextual search has to be enabled. Here we need it for "Knowledge, Pinned, Catalog, SocialQA " and we have created a searcher for the same b...
Is it possible to use Rotational functional account for an integration?
We have a integration with Infoblox is not working currently and giving credentials error. And on checking, we found that a functional user account was not synced to okta so we tried to sync it but still same issue.We have also figured that this is t...
Resolved! Predictive Intelligence - Regression framework issue with duration type output
Hello, I am currently trying to setup a solution with the regression framework, which would predict the business resolve time field on the incident table based on the inputs. I have tried tried with varying input fields and different filters but it a...
RITM state set to 'Closed Complete' when approval is Rejected
I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.
Filter unwanted Out Of Office messages from Ticket Activity Stream
Hello Community! I have a requirement from a client to filter unwanted Out Of Office messages from the Ticket Activity Stream - the main focus is on the messages that are sent by the members of a fulfiller group. If they receive a notification that t...
FIltering Report on Metric Instance
Hi All, I've created a metric definition to track sprint changes and built a report on it. Now, I need to filter the report to show only stories that belong to a specific assignment group. The issue is that I'm unable to dot walk to the ID field of t...
How can we send an SMS to on-call person whenever P1 or P2 incidents are created or updated
Hi Team,Thanks in advance for looking at this issue.Here our requirement is when ever a P1 or P2 incident is created or Updated or reassignment SMS has to trigger to the On-call person of that Assignment group and Next Primary and Secondary persons o...
Resolved! workflows
I have a requirement that, i have a table "XYZ" and have some fields. need to query that table and the query is active is true and active status date is today. and here the main task is i need to send the mail to the users for every 2 minutes which ...
Resolved! Getting only one value instead of multiple values from script include
Hello,when i used background script i am getting multiple rows and at the same time when i used script include i am getting only one value instead of multiple values, and the field i used on the form is a list collector. script as follows: var relChg...
Implementing a prototype integration of JSM with Servicenow on developer instance
We are attempting to build a POC for incident synchronization between ServiceNow (SNOW) and Jira Service Management (JSM). This involves using the Opsgenie application (installed from the SNOW Store) in the SNOW instance to trigger JSM incidents when...
date type variable field is showing empty on the list view
I have created a variable type date field on catalog task table but on the list the date field shows emptyeven after filling the date on the form of the RITM How can I display that on the list viewcan anyone help me on this
Logged in user for watchlist
We added a watchlist in the sc_req_item ticket_configuration. We wanted that only the logged in user will be the available choice. It works for admin users but for a specific user it doesn't. User has a write access for the watchlist field.adminnon-a...
how to check current incident update has any attachments in flow?
flow is trigger is each unique change in the record but I want to know my current update has any attachments
Microsoft teams integration with Incident module
Hello All,i want to integrate Microsoft teams with incident table without virtual agent and Provides agents the ability to initiate a Microsoft Teams chat with an employee from a ticket and then import the chat transcript back to the ticket as a comm...
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