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Knowledge article template field style issues

Hi Team, I have created a new knowledge article template which has 3 fields. I have set the field styles for each of this fields as "font-size:12px; font-family:Courier New;" but when a user creates a new article and manually changes the font style s...

JohnnySnow by Kilo Sage
  • 468 Views
  • 2 replies
  • 0 helpfuls

Resolved! Hide INC category and subcategory based on users email id

I have a requirement to hide categories and subcategories on incident form when users having particular email id who logged in. I have tried the below Script include and on load Client script, please correct it its wrong and a solution would be helpf...

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Shruthi8 by Tera Contributor
  • 374 Views
  • 1 replies
  • 0 helpfuls

Resolved! How Do I Remove An Incident From a Problem?

I have a few cases where users are assigning incidents to a problem when they shouldn't.  Short of going directly to the tables, is there a way that I can remove an incident from a problem? Thanks for any ideas. John

johnfeist by Mega Sage
  • 3866 Views
  • 11 replies
  • 4 helpfuls

SeviceNow Catalog Integration with Ansible

Hi All, I am working on SeviceNow Catalog Integration with Ansible. I have created a catalog item and there is a variable to update IP address in Ansible. Currently we can update only one IP Address in Ansible. We are using Flow Designer. The ask is ...

User205031 by Tera Contributor
  • 397 Views
  • 1 replies
  • 0 helpfuls

Resolved! Actionable Notification in Microsoft Teams

We're having trouble setting up actionable notifications for Microsoft Teams. It seems the notification is sending into teams but is not giving us the option to reply to comments or accept approvals. Here is a screenshot of what messaging I'm receiv...

mrmichael by Tera Expert
  • 2106 Views
  • 3 replies
  • 0 helpfuls

JSON : Background Script Error

Hello Everyone, I'm trying to print the lastName from the system Property using Background Script: System Property {"firstName":"Ashutosh", "lastName":"Munot"}  Background Script: var set = gs.getProperty('firstname_lastname'); var parsJSON = JSON.pa...

Vamsi26 by Tera Contributor
  • 681 Views
  • 4 replies
  • 1 helpfuls

Catalog Client Script is not working

Hello EveryoneBelow Catalog Client script is not working to Populate the Word Count. Could someone help me on this.   function onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) { return; } var kbaRecor...

Vamsi26 by Tera Contributor
  • 649 Views
  • 7 replies
  • 0 helpfuls

Asset import not creating CI

I am importing Assets from an excel into Alm_hardware table.  I have created all the necessary models and model catogeries in the Product models.  It is importing the data fine but It is not creating the related CI for some of the assets. It is not c...

Vijay53 by Giga Contributor
  • 2763 Views
  • 9 replies
  • 0 helpfuls

Resolved! Importing CIs but Assets not being created consistently

I am importing data into our CMDB_CI_Computer table from Casper via the REST API with a scheduled job. The import populates the cmdb_ci_comptuer table and assigns the correct Model ID to each computer.Each assigned model has the out-of-box "Computer"...

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Katie A by Mega Guru
  • 2907 Views
  • 4 replies
  • 1 helpfuls

Normalization Service Guided Setup - update reference qualifier

In normalization services guided set up there is a step which update the company field reference across the system. However it skips any customized references and  out-of-the-box reference qualifiers which are not empty. In my instance there are more...

debasish_hm by Mega Contributor
  • 1794 Views
  • 5 replies
  • 2 helpfuls

Tree Picker Variable for Catalog Item

I’m working on creating a catalog item that allows users to request access to specific folder directories. However, there doesn’t seem to be an out-of-the-box variable that fully meets the requirement of letting users drill down to the folder they wa...