Resolved! Do service accounts consume fullfiller licenses?
Do service accounts(IE. users specified as web service only/non-interactive) that have been granted the 'itil' role consume a fulfiller license? Thanks.
Forum Posts
Change Approval Policies - Creating Change Approval Definition and Modifying Policy
Team, I am having a hard time with this task All normal change requests must first receive approval from the Change Management assignment group before they are sent for any other approval.1. Create a Change Approval definition. a) Name: Change Mgmt ...
Remove SLA
Hi.. we created a new assignment group (let's call that Cloud Team) but there should not be any SLA attached to that group. Additionally, there should be no SLA obligations for our queue, even if cases are transferred from another queue after a delay...
Scheduled email of report
I created a scheduled email of report which runs every 12 hours.It should send email if there are no records created on interaction table for past 12 hours.If any record is created on interaction table in last 12 hours,then no email should be sent...
Resolved! SLA NOTIFICATIONS ARE NOT TRIGGERING AFTER BREACH i.e. 125%, 150%, 175%
Hi All, We have a requirement to trigger custom notification on SLA. We have to trigger notification at 50%, 75%, 100%, 125%, 150% & 175%. So we have used Actual Elapsed Percentage for triggering these notification. And it is working as expected for...
Need to add Unconfirmed Users into Subscribed users in Subscription Management
HiI have a requirement like There was 10 Users which are under Unconfirmed User. I tried like to add those 10 users into the subscribed groups but they are still under Unconfirmed User tab only.I need to move those 10 users to Subscribed users and th...
Resolved! ITIL users can't open attachments attached via "Attachment" variable
Hello all, A user (has ITIL role) has reported that, user is unable to open attachment(s) attached via "Attachment" variable I tried to open the attachment with my admin account and It did work. It suggest that, It seems to be ACL related problem. H...
Add Task Information to OAM Survey End Notes
We are in the process of configuring our surveys for Outlook Actionable Messages and one of the requirements is to have the manager's email address of the Assignment Group listed in the related Incident added to the survey end notes. So far I have no...
Empty Error Message in Import Log
Hi, Can someone help with the empty error message while loading the data using scheduled import. I am getting this error for some classes. example : cmdb_ci_netgear
Is there a way to tell if my Dev instance was cloned recently?
Is there a way to tell if my Dev instance was cloned recently? I looked at Dev's Clone History but it is blank.
Contextual search for pi
Hi, I want to use contextual search for pi. The thing is in contextual search its only showing the default solutions but not the ones I created. And I'm trying to implement it but nothing seems to work. Can someone please help me out with this.
Resolved! Date Validation
Date validation should ensure the value is within 12 months from the current date.Users have different date format preferences (e.g., YYYY-MM-DD, MM/DD/YYYY), leading to script failures.Script works for some users and fails for others due to format m...
Find groups which are created and which are oob
To find which groups are created by developer and which are oob groups help to find that
How to create a queue manger rule based on the agent location
Hi I have below requirement How to develop this one. 1. Create Queue rule to work for both Incident and SCtasks.Given - All Open SCtasks & Incident with Assignment Group 'ABC' (Need to consider InProgress , Open and on hold)Then - Configure the Queu...
how to auto populate catalog item field value from a decision table
I need to auto-populate a text field in a catalog item from decision builder results. Please let me know how can I achieve this.
