Hi Which role is needed for user's to propose change template. The user has ITIL role out of the box. The user is getting error when they click "Propose standard template" from the header. "You are either not authorized or the cart in invalid". Than...
Hi All,Im very aware of the permissions on Knowledge Bases, so please dont direct me to that. Within a knowledge base I would like to restrict a specific article to a specific user (call it JohnU) or group (call it JackG). How can I do that?I have go...
Since the Change Approval process is so heavily reliant of the Configuration Item and the associated Approval Group(s), if the group(s) do not contain any members, the system skips the Approval Process all together. As a way to prevent this from hap...
Hi,As a user I want catalog item 'Service Owner' to modify or edit the certain variables by themselves.Any user present in the service owner field should be able to create or edit variables of own catalog item. How should I achieved this requirement....
Dear All, Greetings !!! I have a requirement to create a Phone Number variable on a catalog item which is supposed to follow E164 format. Since E164 type is not available on a catalog item, I have created a Single Line Text type field, however, I am ...
How/why/where does this message get triggered when a customer enters a request for Customer Portal"Comment cannot be viewed by technicians until work begins on requested item"
User can see only two columns in RITM list like catalog item field and stage field as shown in the attachment
Hello Everyone,Is there any way or any method anyone knows to highlight the variables on the catalogue form which user has modified the variable values. For example,There is a variable Request For and based on that it's email and location got populat...
Dear All, I have been struggling with the issue. We are trying to access a custom table through the Power Automate tool, however I am receiving a forbidden error or a SSL certificate error. There is a functional ID created & roles has been assigned...
I need to design several catalog items, however the clients don't have a clear definition of the workflow and variables. Whats the best way you have found to capture the requirements from the clients? I am looking for best practice advise on this (t...
Hi guys, We created a custom table that we need to use on the catalog form as reference.This is the custom table and we need the column EQUIPMENT TYPE to appear as choices on the field in our catalog form EXPECTED OUTCOME:This is what I did on the va...
Hi Team, The instance data replication feature and assess how we can use it to transfer all ticket data (such as CMDB, incidents, changes, and service requests) from customer current instance to our Dev instance. The main points to clarify are:Can we...
Hello guys, the requirements is quire seems to be easy: If an Alert has come - > create an Incident. If on the same day same alert comes - > Update the Incident. So, I have an Alert rule creates Incident (using the OOB subflow cloned version of Creat...
Hi All,In catalog item there is an variable "Select the group" has 30+choices there is a chances adding more choices further also Requirement is that for every choice selection there will be an separate approval group approval should be trigger in th...
I created a flow and this is common for the 3 catalog items.Now I wanted to trigger approval to the approval group only for the two catalog items using that flow.Solution 1:Now I had the option to use if condition to trigger request item and then wri...
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