How to remove state and instead of state add case status which is a custom field on case table.
Hi, I want to remove state and instead of state add case status which is a custom field.Can you please help on this, It will be useful. Thanks!
Forum Posts
approvals based on MRVS field value
Hi, I have a catalogue item where we have a MRVS, in that multiple rows can be added and based on the variable(from MRVS) we need to trigger approvals through workflow, can someone please help?
Fetching Only latest version of Knowledge article in Catalog item variable
Hi Everyone, On the Catalog item I have a variable referencing the Knowledge article (kb_knowledge) table.At the moment, the variable retrieves all versions of KB articles where the conditions are: Active = true and Workflow = published.For example, ...
Reopened Problem with Major incident tagged count
Hello All, I have the below requirement for metric definition. Kindly let me know the approach and the script to be used without creation of a new field/attribute. Trigger Condition – Problem ReopenedGiven a Problem Record is in the state Resolved - ...
Resolved! To send RITM link in the payload (integration)
HI All, We are using Saviynt integration in that in i need to send RITM link .We are using the workflow to send the payload to Saviynt teams , can you guide me how to write the script to send the current RITM number and RITM link in the workflow. Th...
Resolved! How to show catalog task of RITMS in activity service portal
Hi Community, I have build the catalog item and everything is working fine including the workflow, however i am not able to show the relevant tasks of catalog items in activity on service portal for an end user. Below is the reference screenshot, it ...
Resolved! In ATF I don't want to keep the records which are created during the ATF test execution
Hi,In ATF I don't want to keep the records which are created during the ATF test execution.I have created a ATF for Incident flow but if the testing is completed still i can see the same Incident record in the ServiceNow instance.I don't want to keep...
ServiceNow Developer instance does not insist on configuring multi-factor authentication
Hi there! I just requested an instance on https://developer.servicenow.com/dev.do and got assigned a developer instance (latest Yokohoma version with patch 4). I hear from others who recently requested an instance that developer portal issues an inst...
Resolved! How to check the ServiceNow environment details in the platform
How to check the ServiceNow environment details in the platform
SLA Percentage Timer not Working in Flow designer
Hi Community,When I am selecting action as SLA Percentage Timer on flow designer, it is showing me blank page.Not able to find out what is exact issue.kindly please help me here. Please find screenshot for same.
Portal Customization : Approval Page
Depending on the approver, I need to display specific fields in the additional details section. These fields are stored in different widgets. I would like to know how to access the approver's record in the requested item variable widget to control th...
Resolved! Not running the flow designer trigger type is scheduled
Hi All,My client wants From third party tool we have fetched users data by an action i want to import into the custom table "u_users" we have through flow designer scheduled type but it is not running flow why?is there is any other way we can do?can ...
Reporting Define a Federal Fiscal Calendar
What are some way one can define a Fiscal Calender Dates for reporting purposes without the Fiscal Calendar Strategic Portfolio Management Plugin id: com.snc.fiscal_calendar When reporting you can select Current Quarter , Previous Quarter, but those ...
Invalid attempt to run privately scoped workflow 'Knowledge - Approval Publish'
Hi Experts, While publishing my knowledge article it is showing this error "Invalid attempt to run privately scoped workflow 'Knowledge - Approval Publish' ". I have even tried by changing the Application Scope to the one which this workflow is place...
How to show Business Elapsed % in list view of Incident Table without Database views
Hi Team, Is it possible to show Business Elapsed Percentage in list view of Incident table without creating Database views.If Yes, Please let me know how to get that. Thanks in Advance. Regards,Haseena