We have a catalog item that requires the requestor to add an attachment, any itil user can see the attachment but approver_user users can't see them. I've had a look at ACLs etc but can't see where it would be. Where the record would show the message...
Hello I have created workflow for one of the catalog item, the workflow path goes well and the stated and stages on requests is updated well but when we see in the workflow the "X = Set Values" the state is showing as "Cancelled" instead of "Finished...
I want all the field values on catalog item in lower case, since there are around 50 fields on form it is not a good idea to write all 50 on change client scripts an make each field content to lower case. This is tedious and have performance impact. ...
Hi All,Has anyone added a free text box on check in portal for customers to enter what they are visiting for?Thank you
Hi all, I have been trying to modify the "Activity" section of Overview tab of SoW Incident Form. I am unable to find which section of the form to be modified. Under "Details" tab, I was able to add content into "Activity" section by adding "Activiti...
From the CMDB Group Health Dashboard for the Unix and Windows Servers health group, verify the Audit metric displays the following calculation. I am not able to get the same percent which is shown on training (56%). I have marked Audits to false exce...
HelloI've created an extended table of the task table. Using UI action I create an incident.It works but how can I add the incident number in the related list as on the attached example?Thanks for your help
On asmt_metric_result table we have dot walk the trigger id field from asmt_assessment_instance table,but trigger id show empty value in list view but when i opened the record in backend there is value.
When I attach affected CI's and I know that the CI has multiple locations, why is it not adding those affected CI's to the tab on the Problem record?
Hi All, I need to send a SMS trough workflow activity, I configured it its working fine. But I need to one more condition which is i need to send Sms on specific time zone which Starting at ( 5pm Saturday (CDT) to Monday 12:01am (CDT) ) Please sugge...
I have implemented a functionality in a ServiceNow catalog item where, when the user clicks the "Add to Cart" button, the system checks if an item with the same combination of requested_for and application_name already exists in the cart. If a duplic...
We currently have Virtual Agent setup and working on our portal as an embedded widget in the footer and also a clickable tile on our home screen. This uses the $sn-va-web-client-app.do page and works as expected. We have conversation history turned o...
Hi, Good Morning, I am trying to create a tags to assign automatically to tickets. I have followed this document but it didn't help for me. https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/use/common-ui-elements/concept/administ...
Who or which role can manually change the incident from Resolved to Closed?
Hi All. We are having a tricky situation to cancel a particular workflow activity for some existing workflows. Could anyone provide any insights if they have done it already. I did try with some scripts that glides wf_executing table and cancels the ...
