How can I export all attachments from sys_attachment file in original format so that they can opened and looked at it

[Edwin25]

Hi 

I need to be able to export all attachments in my instance into the original format and send to management.  So they will need to be able to open and read the original attachments.  So if the original was a .doc or .pdf, then they will want to open the Word and PDF and look at it.  Not just a list of attachment. 

Thanks for assistance 

Edwin

[Allen Andreas]

Hi,

There is no out-of-box solution for this: https://hi.service-now.com/kb_view.do?sysparm_article=KB0790002

However, please see this thread for a possible solution, keep in mind, this can take a long time: https://community.servicenow.com/community?id=community_question&sys_id=e225af43db6f67844abd5583ca96...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Edwin25]

Hi Allen A. 

Thanks for the information. However, it seems like the solution will allow me to export all attachments for individual incidents.  Is that correct?  I would like to export all attachments that currently exist in the sys_attachment table.  

[Allen Andreas]

Hello,

You'd need to review that link and the solution proposed. They are pulling all attachments in the system.

I read your question and gave you a relevant link so no worries on having to repeat yourself.

Please mark above reply as Helpful/Correct, if applicable. Thanks!

[Edwin25]

Ok, thanks.  Will do. Appreciate it.