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Notification

 If state is pending user in the ritm table then send four notification to the requester 1 notification will send after one day of changing state of ritm 2 notification will send after 5 days 3 notification will send after 15 days 4 notification will...

Resolved! Dividing two decimal field types is returning NAN

Hi All, I have been trying a requirement where I need to divide the two decimal fields and display the value in another decimal field. when I try doing it in the script include(custom scoped application)  it is always giving NAN. I also tried using p...

priyasunku by Kilo Sage
  • 1018 Views
  • 20 replies
  • 2 helpfuls

Predictive Intelligence - missing crucial BR after installing plugins

Hello guys, I have a problem: I tried to install Predictive Intelligence for Incidents on my Utah instance. The installation of the plugin went without any problems, but when I wanted to find the key BR called "Default Task Based Prediction" it turne...

zur0 by Tera Contributor
  • 709 Views
  • 2 replies
  • 0 helpfuls

Highlight a field based on other field

Hi Team, We have a user type called Non Position Based User. when this field is selected (true / false), the Name field should be highlighted with an image in user table itself (like an vip user). Also if we can keep a symbol or additional text highl...

Resolved! Copy list type field from problem to change via Ui action not working

OOTB Create Normal Change copies field from problem to change for string type fields but does not copy custom list type field values from problem to change custom list type fields.Script:(function(current, previous, gs, action) {// var affectedountri...

raju51 by Tera Contributor
  • 314 Views
  • 1 replies
  • 0 helpfuls

Report on sys_suer_has_role table with Unique entries.

Hello All, I have a requirement to create a report which has list of users who has the role "A" or role "B" or role "C" in this month of time of role assignment.For this I created a report on sys_user_has_role with conditions All>role is "A" or role ...

User need to run the scheduled job manually

I know Scheduled Jobs will run manually by users who will have an admin role. But I have a request from my user that he needs to be run it when ever he wants to run/execute it. Is it possible? If yes, please help me with the detailed steps and script...

How to remove Total from Summary Order guide page and change item

Hi everyoneI am struggling to remove Total from the Summary order guide page. I've already removed price and quantity so I must be missing something. In addition, I would like to change the item name to a field in the request table or a variable in t...

summary1.png RequestName2.png
Gemma4 by Mega Sage
  • 279 Views
  • 1 replies
  • 0 helpfuls

how to set a variable that is not on the form

I have a look up select box, once the user selects the value I want to pull the sys_id of the selected value to another variable which is not on the form. How can I do that? I dont think I can use Catalog client script since the field is not on the f...

samadam by Kilo Sage
  • 2466 Views
  • 3 replies
  • 1 helpfuls

Resolved! Catalog Item or Record Producer

Hello.I am trying to create a functionality to create departmental applications as records from the portal to a table according to the requirements and then approve them in the workflow. Initially I tried to use catalog item, but I am having a hard t...

N_Y_1014 by Tera Contributor
  • 455 Views
  • 2 replies
  • 1 helpfuls