Resolved! Universal Request Config tab not showing in Catalog Items
Hi, I have installed the Universal Request plugin.Nevertheless, the tab Universal Request Config disappears immediately after I have opened a Catalog Item.
Forum Posts
Resolved! Send notification to email addresses in Multi-Row Variable set
Hi, I'm quite new to SN scripting so would appreciate your help on the below. On a record producer I have a very simple MRVS with just one column for email addresses (they are external to our user db hence I cannot grab them from the system). For th...
Resolved! Different Survey Notifications
Hi Folks, Can someone help me understand why there are different survey notifications? I've always understood that "Survey User Invite" to apply to all surveys in the system, but now I am seeing specific ones for incidents are available. How would I...
How to count the Reopen Incident count for a custom table
Hi All,I have built a custom table called "Service Desk Incidents", and have built a button called "Reopen SD Incident" on the portal which will be only visible for resolved SD incidents. so, now I want to count how many times an SD Incident is getti...
Maintenance Window Configuration
I have a maintenance window for Monthly maintenance. The way we originally defined it was to start on the second Weekend of every month starting Friday night. It turns out this was incorrect for some months. Monthly maintenance is supposed to start o...
Incident Management UAT Scripts for London release
I am in the process of developing UAT script to test Incident Management module in SNOW for the upcoming London release. I was wondering if anyone has a test script that I can leverage and mold it to our need. We do not have the Test Management modul...
Flow Designer - Wait for Condition - Catalog Variable
Has anyone figured out a way to do a Wait for Condition in Flow Designer on a Catalog Item Variable Value ? Example
Resolved! Catalog Item in Native UI
Hello, I have a catalog item "XYZ" which is only available in the Native UI through a newly created module. I would like a helping hand in couple of things. 1. I would like to remove order this item section and have just a normal "submit" button lik...
HealthScan: How can we request healthscan and generate report?
HealthScan: How can we request healthscan and generate report?
Clarification help with Related List and Relationships
Hello there,I am looking for some clarification and assistance please, as I have read a few articles regarding Related list and Relationships, but unsure which way to lean. We have created a Related lists for EPICs to appear in our RITM forms as suc...
Disable @Mention Functionality
Hi All, Does anyone have any experience with disabling the @Mention functionality within their instance in the incident work notes or comments? Our understanding is that there isn't an out of the box way to do so but wanted to check with the communit...
Resolved! Approval based on check box selection in Catalog Item
Hi, I have multiple check box type variable. Based on there selection, the approval should gone to particular user. For ex: I have 3 check box variables viz. a, b, c.If a user selects a, then approval should be gone to 1 userIf a user selects b, then...
Duration Field value needs to display in days format in Reports
Hi All, As per my requirment, I need to show the duration field value in the forma of Days Minutes Seconds format. While I am experting it to excel thart duration field value is showing in the form of seconds. And Same thing is repeated for the Repor...
Resolved! After the attachment attached in the RITM form it should create sc_task
Hi,When ITIL user changes the Approval field in the RITM form as approved then it should ask for the mandatory attachment in the Ritm form and then only the catalog tasks should be created. Here, changing of the approval field is done using the ACL c...
Submit the record producer from script
i want to submit the record producer from the Business rule/transform map script . is it possible to submit?