Hello, I'm working on the ITSM implementation course, and I seem to have hit a roadblock with the Change Models task. Any assistance would greatly appreciated. Thanks.
I need to hide a group record that only users that are members of a specific group can see this record. Other users cannot see this group record, but they can see others.
How to create health check reports for Operational health check report prior to country opening hours and for 2 shifts for global services.
Dear all,Please help me choose one of the following a question below: - When working on a form, what is the difference between Insert and Update operations? 1. Insert creates a new record and Update saves changes, both remain on the form2. Insert cre...
Have before BR on RITM and Task table with condition additional comments or work notes changed. It is creating duplicate additional comments and worknotes entry. BR on RITMvar comment; var grtask = new GlideRecord('sc_task'); grtask.addQuery('p...
Good day all,Need some assistance. Need to see how I can default a variable that is a part of a variable set to default to the catalog item that the user is under. Meaning we have 17+ software catalog items under those catalog item there is a filed c...
Hi When the Request is approved or rejected using approvals on portal page then I want to make the comments mandatory (need to create a comments field first). How to achieve this?something like this
Hi, Trying to integrate Microsoft Intune and followed all the steps provided here https://www.servicenow.com/community/developer-articles/integrate-with-microsoft-intune-authorisation/ta-p/2312760 Unfortunately throwing an error when I try to chec...
Hi when a user try add additional assignee to the card , the below error message was seen in the console"You do not have permissions to modify this record", and I have created a list_edit ACL as below and added again but still the same error how to f...
Hello !! Wanted to inquiry about the assignment groups structure from a best practice point of view as we are currently integrating PagerDuty and ServiceNow for incidents logging/triage..etc. Has been highlighted that in PagerDuty it is best to have ...
I created a Scheduled Report. But now I want add CC,BCC in scheduled Report.PLease help me, What have to do ?
The attachments and activity tab are not showing in SP if the request is waiting for approval. Is this OOB feature ?
Hii Everyone, I am currently working on snow to snow Integration with SOAP and web services using business rules,the inserting and updating of incident is working successfully. But when I am trying to update incident with null values that was...
My ITIL users can create "Normal" and "Emergency" changes just fine.I have created a new "Standard" change template, but when they try to select the Standard change from the list, they get the "not authoized" message. I even gave one a "change_manag...
Hi Team,I am working on catalog item in which we are using multirow variable "DL-DLP name" so we want create parallel task from flow designer according multi row variable set.Means If there are 6 row or 7 row so according that 6 or 7 task should be c...
