How can I export all attachments from sys_attachment file in original format so that they can opened and looked at it

[Edwin25]

Hi 

I need to be able to export all attachments in my instance into the original format and send to management.  So they will need to be able to open and read the original attachments.  So if the original was a .doc or .pdf, then they will want to open the Word and PDF and look at it.  Not just a list of attachment. 

Thanks for assistance 

Edwin

[Allen Andreas]

No problem.

Please mark above reply as Helpful/Correct.

Thanks!

[Allen Andreas]

Hi,

I just wanted to check in on this. If my reply helped guide you correctly, please mark it as Helpful & Correct.

Thank you!

[sachin_namjoshi]

Instead of sending to management, you should educate them to use service now instance so that they can see service now system of records with attachments.

This way it will be dynamic and they will get used to service now.

Regards.

Sachin

[Edwin25]

Hi Sachin

I need to export the attachments in order to import into another ITSM application. 

[phoang]

Hi Edwin,

Did you find a solution to this?

Thanks

Phuong