How can I relate multiple changes to a Release V2 record?

[Mark Laucus]

I am in the process of implementing the Release V2 module and I need to be able to relate number of change records to a release.   In the previous release that link was there but in the new module it appears it can only link to one release record.   I have been looking at the Relationships module but that will not let me attach changes to a release.   Any guidance on what direction I should take?

[Mark Laucus · Accepted solution]

I figured it out.   It was the Many to Many relationship article.   I looked at it before but I finally 'got it'!

Creating a Many-to-Many Relationship - ServiceNow Wiki

[Dominik Simunek]

Just for others, another option could be to use "Change Requests > Parent" related list that can be added to Release form and Parent field that can be added to Change Request form. See Change and Release management links .

[madhavi3011]

Hi Dominik,

I am using existing related list "Change Requests > Parent" on release form to link changes.Additionly, my requirement is to prevent closure release tickets if change ticket associated with it is not closed.

I can use business rule but for that do I need to create new field on change form which captures release. I am getting confused in this. Could you please help me.

[Dominik Simunek]

Hi Madhavi,

You do not need a new field. Just write in your BR code that searches for any change request having the current "to be closed" release in the parent field. If there is any, you abort closure with message to the user that change requests should be closed first or something like that.

Best regards,

Dominik