Hi everyone, I need to add sys_id to Pyload Map in Action Assignment. (ex. u_parent=Parent sys_id) this is recognized by ServiceNow as a string, I cannot add a dynamic sys_id. Maybe someone knows how to change this. Thanks
I can see the parent table 'cmdb_ci' in sys_db_object but can't find one of the child table of 'cmdb_ci' table. I can't find out the reason behind this.Can anyone please help me out. Thanks&Regards,Abhisek Chattaraj.
All, i have one catalog item, where i have a reference to 3 other catalog items. Lets say the catalog items which are selectable are A, B, CI want to transfer one variable (D) from the selected catalog items. All of them have the variable D in there,...
Hello Team, I got this requirement for practise. Using create a flow field whenever a is created. Your suggestions will be appreciated.Thank you very much,Asmita
My team is looking at the Digital Product Release module but I don't see how it really fits with Hardware / Infrastructure changes. I wondered what others do and if you know of any best practice sources.
Hello everyone, I hope this message finds you well. I am uncertain if this is the appropriate forum for my query, so please forgive me if it should be posted elsewhere. I am a Process Owner at a US insurance company that has been utilizing ServiceNow...
Hi everyone, I’m practicing with my custom application, which extends the Task table. I want to use SLA to track metrics like ticket acknowledgment, first response time, and resolution time. Additionally, I’d like to set up notifications for the spec...
Please suggest how can I edit or disable the "Assign" pop up box which appears when we try to save/update the incident while assigning/reassigning the ticket.PFA screenshot.
Hey there, I am creating a flow for one of the catalog item, the initial requirement is to Assign the task to particular team according to selection on the choice field on catalog task level. If as a fulfiller I select on of the choice on catalog tas...
I have tags associated with several records and I need to generate report grouped by tags. I can create a simple list report group by tags but as soon as I try to concert the very same list report to a bar/pie/donut chart it gives me an error syaing ...
We are upgrading to Xanadu release and plan to use out of box Digital Product Release for release management. Currently, we are on Washington DC version of ServiceNow and are using the following two fields for release management:Release State (Draft,...
Good Afternoon - I would like to create an email notification which will send out hourly the list of open changes over the weekend but when I create the message I can only get it to add 1 record to it when I select the field. How to I get it to show...
My goal is to be able to see when tickets are placed into on-hold. I want to see how many are placed On-Hold and how long that they are in that state.
Hello Team, We have created catalogue ITEM, for dynamic field value selection. I wrote a catalogue Client script, when I checked the "request type" field values, these are displaying in the Alphabet order some time and some time displaying based on ...
Hi All, dynamic way to fetch Incident & Change records from task_ci table created within a specific range of days (1 to 30), based on a user-defined days_ago query parameter through scripted Rest api. Adding an Integer variable to the endpoint, and y...
