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List collector

I need to get values from list collector field and pass it to Ajax I have two fieldsPrimary owner - reference Secondary owner - list collector Now I need to fetch all the values from both the fields (field 1: Primary owner - reference, field 2: Secon...

Mk_snow by Tera Contributor
  • 707 Views
  • 2 replies
  • 0 helpfuls

Resolved! LIst Collector Reference qualifer

I have a list collector using the source table sys_user.I need to build a qualifier that uses the following. Active = TrueEmail = Ends with @company.comEmail <> End with .contractor@company.com The goal is to show all active users but not the Contrac...

John H1 by Tera Guru
  • 733 Views
  • 1 replies
  • 0 helpfuls

Auto-closure of problem

Hi,   Normally how many days it takes to close the problem ticket once resolved. And where can I find regarding this auto-closure of problem.Thanks in advance

Nivedha G by Tera Contributor
  • 1158 Views
  • 4 replies
  • 0 helpfuls

Resolved! LIst Collector not showing all users

I'm using a list collector on a form showing the List Table as sys_user source.I'm only seeing small list of users, I can type a user name and it's available to use, but our users want to see the entire list of users.  

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John H1 by Tera Guru
  • 1638 Views
  • 2 replies
  • 1 helpfuls

Pdf generation after submitting a catalog item in servicenow

Hello All, I need your help in generating pdf after submitting an item in ServiceNow where  i have to include variables and some other table values based on the submitted values. it would be great if somebody can help me on this.Thanks in Advance 

Vamshi20 by Tera Contributor
  • 1012 Views
  • 1 replies
  • 0 helpfuls

How to copy attachment from rm_enhancement to rm_story

HI,I have a requirement where , Copy attachments to story record from enhancement record. FOr this already UI action in place but no glide ajax calling and no script include involved client callable checked. In this case hoiw can we achive this. exis...

sinu2 by Tera Expert
  • 791 Views
  • 2 replies
  • 0 helpfuls

Date Validation

Hello All, My concern about Date filed should validate for today date and time should not be before now time. 

Nafisa Zaman by Tera Contributor
  • 1672 Views
  • 2 replies
  • 0 helpfuls

How to edit the fields on the Activity?

hi everyone! after submitting an RITM ticket, there's this field changes on the Activities of the RITM ticket.we need to make some changes on this part as we need to add and remove some fields. where can I change what appears on this part?

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Resolved! Notification methods

What notification methods are available on ServiceNow?I would like to implement a phone notification function. If you have any knowledge about this, please let me know.

ayano by Giga Guru
  • 1118 Views
  • 2 replies
  • 1 helpfuls

Auto creation of problem tickets

Dear Community members, We have a task to automate our problem management process. Our goal is to link similar several incidents to existing Problem record. Those several incidents would have similar patterns. Question: Are there any possibilities in...

Mantautas by Tera Contributor
  • 1960 Views
  • 3 replies
  • 0 helpfuls

closed_by is empty on all my sc_task

Hello, would anyone know why closed_by isn't being logged? Looking at all my sc_task I cannot see who closed them. When I open the record I can see, but the field closed_by isn't being populated automatically.\  

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Approving the request in the ESC with ATF

I was able to impersonate the approver and reach the request in the ESC portal but could not approve it with the help of the ATF.  Any suggestions on how to achieve this  

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GBS by Tera Contributor
  • 603 Views
  • 1 replies
  • 0 helpfuls