Attach file before request is created
We have one task: For specific catalog items, before request is submitted we have to attach one file (based on the values selected while submitting) to the RITM. How can we achieve this requirement.
Forum Posts
Store Custom type variable value to the Target Record (RITM)
I have one select box, based on the choice we are displaying image below select box. Eg: If user selects Headphones, we are showing image of Headphones.. To change images on the catalog item form dynamically, we are using Custom type variable and wri...
Resolved! How to modify a reference qualifier for a Catalog Item variable?
Currently we use a reference qualifier to determine what fields are available in a reference field. I have not found where I can do the equivalent to an If statement for it. This filter works for every choice except one choice. If they pick that ch...
Resolved! Can I set a Reference Qualifier Condition in a Catalog Client Script?
Hello, I am creating multiple catalog items which all use a shared variable set. I am looking for a way to set a Reference Qualifier Condition via a Catalog Client Script. Is this possible and if so how do I code it? Thank you, Joe
Setting field values from the email body ( Inbound Action)
Hello All, I have an requirement where user will put User name (email Id or name) in the body of the email ( for eg ; User name xyz@gmail.com ). We have to set the user name as the caller of the Incident.
Resolved! How to drive priority from urgency and impact in a record producer.
Hi, I have created 3 variables(Impact, Urgency and Priority) in a record producer. I want priority to be populated depending upon the Urgency and Impact values. Basically it should drive Priority Matrix( Priority Data Lookup rules) and how it drives ...
Restore variable and its historical data in RITMs
Hi, one variable in the cat item was deleted by a mistake. Because of that, the variable is no longer shown in items that were created from that catalog item before. Example (question 8 is missing): I found the variable in sys_audit_delete table and...
Make one Reference variable Dependent on two Another reference varable in Same Custom Table.
Hi Everyone, We have requirement to create a custom table for Categories.Which have fields like Category Name, Environment and Roles Required.We have multiple categories, environments and roles. For this we have created a custom table with the three...
1 email notification to be sent to approval group users for all the Related CI rather multiple email
Presently, a separate email is sent out to approval group members for each Related CI of which they are part of , which is resulting in high number of ServiceNow notification, I like to have 1 email sent to an approver for all the Related CI approval...
User is unable to access ServiceNow® Agent - Intune in ipad pro
User is unable to access ServiceNow® Agent - Intune in iPad pro. The following pop up appears. Is there any other way to access the application without admin approval?
How to add the description of a trigger to an alert
Hello everyone,I need that in my alerts, which have Zabbix as the Source, not only the existing description appears but also the description of its trigger (MetricBase Trigger Definitions).Here is an example with any alert:Alert0933739:zbx_snmp_chkp_...
Resolved! Set User Criteria only who is manager
Hi All, I am trying to set User Criteria for catalog form like if login user is manager then form will be accessible for him. trying this code but no success, your help will be appreciated. Script code - function checkIfManager(){ gs.log(gs.getUse...
Resolved! Password field not visible in users form
On the User's form, 'Password' field is not visible.How should I set it visible?
How to hide choice in field in list records.
Hi, I can hide "New" choice option from State field in incident list.I try this with client script and ui policy with script with g_form.removeOption('state', 1); gut it doesn't work. Somebody can help me with this?Is it possible? Thanks in advance.
Alternative for DOM Manipulation in client script
Hi All, I have used g_form.getControl() method in client script, as it's not a best practice. If there is any alternative for DOM manipulation, reply back on the post. It will be really helpful. Thank you!
