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how to establish relationship between two ritms

Hello Community, I have two catalog items one is order mobile and other one is order laptop and my expectation is I want to tag laptop ritm to the mobile ritm parent field once laptop ritm is closed then mobile ritm state should be changed to work in...

Nagesh5 by Tera Contributor
  • 630 Views
  • 3 replies
  • 0 helpfuls

"Default view" is not working in "Form Action"

Hi, Before "Xanadu" release when I was using "Washington DC" instance, where I created a Form Action button for all the tickets type where I select the View "Default View" and that button was available for all the tickets type like Incident, Problem,...

KanchanT by Tera Contributor
  • 383 Views
  • 1 replies
  • 0 helpfuls

why the field value is not showing in report??

Hi All. I created a report on ast_contract table , we have a field on contract table "Total Cost". for a contract we have a "total cost" field has some value and i am able to see that in the form and list level but the same is not showing in the repo...

shabbir5 by Tera Guru
  • 1182 Views
  • 8 replies
  • 0 helpfuls

Updating the workflow for change request

Hi everyone,I have updated the workflow for the normal change request and published it. But for some reason the when I create a new change request the old flow is being triggered because I couldn't see my new updates I made to the workflow in the cha...

ad14 by Tera Contributor
  • 769 Views
  • 4 replies
  • 0 helpfuls

Best practices on reopening Service Request?

What is the best practices on reopening Service Request?Today in our org, we ask to reopen a new request if the old request is not fulfilled as per expectation but users are complaining that they have to again wait for a long time to fulfil get their...

Suggy by Giga Sage
  • 1539 Views
  • 5 replies
  • 1 helpfuls

update set captures action as delete when adding choice

Hi All,I'm creating new Choices(sys_choice) tableTable: Incident Element: UrgencyLabel and Value as well. I'm having trouble with the update set capture the information.It captures as "Action: DELETE".I've attached the screenshot for reference.Someon...

How to create a Label variable that looks in red.

Requirement was to create a label and it should look red in color. Solution : create a Rich text label variable type and enter the text into html field where you can select the color of the text or make it bolder or different font.        

red label.PNG label variable.PNG
vahini by Giga Guru
  • 512 Views
  • 1 replies
  • 0 helpfuls