Resolved! Displaying Users name instead of Incident no's in the slush bucket when I click on Child Incidents
Displaying Users name instead of Incident numbers in the slush bucket when I click on the Child Incidents in a Incident form.
Forum Posts
Need to create report for avg time of incident assigned to a assignment group and to a person
Hi People,I want to create a report where i need to get average time duration of incidents which are assigned to some assignment groups and to persons. Need help on this tried by incident_metric table ex; avg mi_duration didnt workout or with metric ...
How to send notification dynamically based on the assignment group
Hello Everyone, I'm looking for guidance on how to dynamically send notifications based on the assignment group listed in an Excel sheet(generated by report). For example, the Excel sheet(generated by a scheduled report) has a list of incidents each ...
Read ACL is not working for custom role
Hi All,I have created a Read ACL on Task table and added a custom role. It is not working.Please help in this.Thanks,Sam
Resolved! Convert Record producer to catalog item
How to convert a record producer to catalog item without changing any variables? @Ankur Bawiskar
catalog Item and variable set captured in update set automatically by system
Hi,When any variable or UI policy is updated for an item. Automatically the Catalog item and the variable set also captured in the update set by system. This issue was observed after upgrading to Vancouver version. How this can be resolved? For now w...
Rest API integration for bearer token
Hi, We need to integrate servicenow with third party tool. Third party tool generated bearer token and could you please help us how to add the bearer token in servicenow. In servicenow we have created the catalog item along with the workflow. In wo...
Resolved! Catalog Item: Join Values from Two Variables
Is it possible to join the values of two variables and populate a third variable with the results of the join from those two values? For example, let's say I have the following: Variable 1: Multi Line Text (i.e. example text 1)Variable 2: Multi Line ...
Showing scopped application related list
Hi, So In EDM scopped application, i have a catalog item called "TP" and it has a request type field which has create_tp, modify_tp, terminate_tp. so when submit the form with request type as terminate_tp, then a related tab called EDM Request shoul...
Hide Preview icon on related list
I want to hide preview option in the related list. Something like below in scoped application table. I tried some UI scripts in the community, didn't find the exact solution. Any help would be appreciated.Thank you
If requestor click on Myorder button.
Hi Experts, When ever user submit a request or update a request it trigger a notification. In notification I want to give a button whenever user clicked the button, it should take the user to the request. Thank you.
Is there a way to display the label names in the VTB Cards instead of needing to hover over?
Hi,I am quite new to the VTB. And right now as I see it, labels are only displayed as a small colored circle in the VTB cards and I would need to hover on them to know what that color label refers to. Is there some kind of way to show the names of th...
Highlight MRVS variables with colors
Good Day Everyone, We have a requirement to format the MRVS (for eg. highlight the variable with empty and incorrect data). We can achieve this for catalog variable set using style function. PFB. However, it is not working for the MRVS. Please advice...
Resolved! Map Catalog Variables to Change Request
Hello, Looking for some help. I have a catalog item that creates multiple SC tasks and after they are all complete the workflow creates a Change Request. How can I map the variables from the RITM to show in the change request? Or at least populate th...
'for text' search is not working
Hi All,The 'for text' search option is not working.There is a record that it's short description field is populated but when I try to use the 'for text' search with this value I get 0 records, although there this value exists.Does anyone know how to...
