How can we add group to knowledge base manager field on the knowledge base form?

[Deepika61]

Hi All,

Basically , we have different group of managers for different KB, so we created individual groups for different KB's and add the members that group and assign a role to group, 

So now how can i add that whole group to that knowledge base manager field not individually?

Please help me to complete this

Thanks

Deepika

[Community Alums]

Hi Deepika,

No !! you cannot.

Manager is a single unit you cannot have whole group to be as manager.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Deepika61]

Hi @Sandeep Dutta 

Thanks for the response

So that means, we need to add all groups members individually as list to that filed, is that correct?

[Harneet Sital]

Hi Deepika, 

That's right unfortunately ServiceNow does not allow groups to be added but you can multiple users as managers. What we did to overcome the same was to create an ACL that gives the same permission as knowledge managers have to the group so all the group members can update the Knowledge bases. You can unique group name/type to specify a group for a knowledge base (this is purely customization).

Hope the answer has helped you, please mark the answer correct/helpful. Thank you.
-Harneet
ServiceNow Certified Technical Architect

[Community Alums]

That's correct!!

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep