Hi,I have configured the service-now for creating incidents based on inbound emails and it is working fine. I am looking for a way in which i will be able to close n-number of incidents with same reason ( coz at times we get repetitive alerts and clo...
I'm an admin and I'm having trouble with the impersonation feature for Problem Management. Right now, I tried using the impersonation feature and it works if I try to impersonate an 'Incident User' but when trying to impersonate an actual person (wit...
I have a catalog item called "Self Assigned Task". I have created a Reference field called "AssignGrp" for this catalog item, which looks up the assignment groups. I would like to take the group selected during the Request process and have it fol...
Im trying to relate a CLOSED incident to a problem....But it seems like this is not possible, which puzzles me a bit...As it is very good practice to relate closed incidents to problems, as "evidence" to support further investingation for a root caus...
We are designing our RFC form, and we want to display Problems and Incidents related to a change on the form. I have a question about the out-of-the-box functionality for relating RFCs to Problems and Incidents.It seems that when a new RFC is created...
What Class are others using for Applications and Websites? How are others tracking Websites in the CMDB?We rolled out using the CMDB with the software_package class. I believe this is incorrect and we need to fix this before implementing discover...
Hey allOn a form i have created a reference field which points to a custom table and this table has NO UNIQUE key.So upon clicking the lookup icon, it should display only unique or distinct values like below it should show only 1200 and 1300. ...
We like to import data from AD to our User table. And the next Attributes we like to import from AD: sAMAccountName,mail,telephoneNumber,mobile,home,Phone,employeeID But the only ones we get of that list is sAMAccountName,mail. The rest of that list ...
Why does Model Category "Monitor" does not have a CI class associated with it by default?Also, demo data shows Monitor is defined as "Consumable" and is "Consumed" vs "In Use". I would think it to be under alm_hardware.Please help me think through.Th...
I'm trying to quickly get contract management going, using as much OOB as I can, and that isn't going well.I did find entries on the community about the contract management approval history, but I already have YES checked for "Log user approval activ...
We use a related list on our change records to list the individual approvers assigned to the change. If the user does not select a column to sort by, how do we get the default to sort on the approver name field? In the sysapproval_approver.approver f...
Hi,I can set Readonly for simple variables that originate from catalog requests in the resulting tasks by using a client script on the sc_task form with: g_form.setReadonly('variables.my_variable',true); This works fine with simple variables, e.g. w...
Hey everyoneWe're overhauling our Problem module. It looks like the Category field currently on the Problem form mirrors that on the Incident form - note it is not on task table so the field and choice value must have been manually inputted on the pr...
Usually, within Problems, we have a related Incidents list at the bottom which will show us all INC's attached to the PRB. If we hit edit, we used to be able to search for the INC and attach it to the PRB. Since a recent version update, we now see no...
In our instance we are looking to open up an option on our self-service portal that will allow for customer feedback. Initially the thought was to have it be an incident but as time went on, that didn't seem to be such a great idea as that's more f...
