Reassignment : Incident_metric Table
Can anyone advice on the filters that need to be chosen in the snow report table Incident_metric for analyzing the reassigned tickets to a service desk ?
Forum Posts
Automatically approving change request
We created a business rule, based on sysapproval_approver, that should automatically approve a change request if the creator of the change request is a member of the approval group. The script seems to work, but the change request then throws an "inv...
Resolved! How to get the last updated comment from any approval record
How to get the last updated comment from any approval record. i am using this code but its not working perfectly. Some time its displaying sometime not. i tried it using background script---------------code--------------------------------------------...
Resolved! Use Powershell to create automatic ticket in ServiceNow
Hi,I would like to use PowerShell to create automaticly an ticket in ServiceNow. I have read that i need a ServiceNow-modulein order to access ServiceNow from Powershell.Where can i get a ServiceNow-module?Greetings,Peter Kiers
Last Month/ This Month Reports - Add Month Name to Title
Hello,Is there a way to dynamically add the month name to a report title on a gauge where the report is on "Last Month", "This Month" etc?Just a thought...Cheers,Dan
Resolved! What are the use of the plugins which are present in the developer page from where we open the instance QUnit Testing layer .do pages , QUnit - Javascript unit testing ,QUnit Elements Test and QUnit Test plugin
What are the use of the plugins which are present in the developer page from where we open the instance under the action we get ACTIVATE PLUGIN under that QUnit Testing layer .do pages , QUnit - Javascript unit testing ,QUnit Elements Test ...
SLA Clock refresh
Hi,On our incident form we have a field u_remaining_sla_time (screenshot below). This field is update by a business rule which runs on insert and update and just takes the current.business_time_left and populates it in this field.We have the issue ...
service catalog category is not visible in snow
Hi Team,I am new to ServiceNow.As per document I configured the Category but its not visible in Service Catalog
Questions re: Licensing
Hi All,I have a few questions regarding licensing in ServiceNow.1. is there a list to download or a way to find out which roles (OOB) that consume fulfiller license and/or approval license?2. We have given certain users the facilities_read role. We a...
Resolved! Not getting the SSO login pager after enable multi provider SSO
Hi, Initially we have installed OKTA plugin for SSO.That time it launches the SSO page directly.Now we have upgraded the same instance to Multi provider SSO.But we are seeing the servicenow login page instead of SSO login page.We need to click on e...
Incident States
We are taking a look at our incident states and we were looking at the new incident state model in Helsinki and doing some analysis on if we should move to that or not. When we started off we added several extra incident states to incident, and I ...
Relate Expense lines to Contract or Cost Center?
Hi,Any one that can share common practice regarding relations between Assets , contracts , expense lines and CompanyHere is the setup we aiming forCompany X have Location A, B, CEach location have multiple Network Gears (CI)Company X have 2 cost cent...
SLA notification
Hi all,I have created a new event " sla.warning1 " other than out of box events " sla.warning " and " sla.warning.breach " , and I have assigned it to a notification and I have added it to the workflow.So , whenever the sla breaches a certain ,...
List Restrict Row Count
Hi,Many of our users are setting their row counts at 200, and 100 for the list views.I looked in the system properties. The wiki told me to type sys_properties.list (which did not work).What do I need to do to restrict the number of rows to let's say...
Resolved! how to bypass intermediate login pages in SAML SSO
We configured our test instance to use SAML/SSO and we are encountering a weird situation.We are using the Idp authentication so the user "logins" to our Idp site which then forwards them to ServiceNow.The issue starts with a user who is not logged i...
