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Add filter to service portal

Hi,We have a requirement "As a ESS User on Service Portal, I should be able to filter the the incidents & service Requests that i have raised by Date and State of the ticket. " The filter option is available on self service view but not on service po...

anindya_11 by Giga Contributor
  • 10504 Views
  • 5 replies
  • 1 helpfuls

Resolved! SAML Response Invalid - MultiSSO

On our dev instance(Istanbul) , we have enabled MultiSSO pluginConfigured IDP by importing XMLBut, we are getting to logout page after login.How can I debug this? Can someone help please ? Thanks in advance.Saloni

saloniahuja by Kilo Contributor
  • 2305 Views
  • 7 replies
  • 3 helpfuls

Resolved! Email notification link to Incident in ServicePortal view

Hi Everyone,When ServiceNow shoots an email to the customer after logging an incident, I am needing to include a link to the incident, but linking directly to the Service Portal view.The email will be something like this...I am currently linking them...

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edhefford by Kilo Expert
  • 11402 Views
  • 3 replies
  • 12 helpfuls

Resolved! Skip Approvals

Hi,I have a workflow that requires:1) Mgr Approval, then2) Concurrent Approval by 2 separate groups (e.g. Network and Server Teams)If the manager is a member of either of the subsequent approval groups, we would like that group's approval skipped. I ...

jmoore by Mega Expert
  • 2160 Views
  • 4 replies
  • 4 helpfuls

Due date on Tasks

I was wondering where the due date field on tasks are set. The workflow does not have anything on it.Workflow

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Resolved! Change Request and Business Services

We have a Business Service discovered and properly defined.   Everything is looking good so far. I IIf I open a change against the Business Service, I get the right conflicts (based on blackout and maintenance schedule based on the Business Service)....

Steve Fox1 by Tera Contributor
  • 2701 Views
  • 15 replies
  • 10 helpfuls

Is there any way to get the static IP of the instance

Hi All,Can we get the static IP of the instance, which donot change. I need to setup access to servicenow for JIRA instance which is having the VPN setup. Is there any possibility to get that. Please correct me if I'm wrong. Thanks,Shankar.pradeepksh...

Resolved! How to create multiple catalog tasks for 1 catalog item

Hoping someone can advise how I can create multiple tasks for a single catalog item based on 1 variable which has 5 options and needsto go to different Resolver Groups based on the selection.   Some of the tasks also need to move into a Awaiting Vend...

kimstorey by Kilo Contributor
  • 6935 Views
  • 8 replies
  • 5 helpfuls

Resolved! SOAP/REST: how to debug: Inbound and outbound

Hi,I am pretty new to ServiceNow.                     Can someone please advise how can we debug SOAP/REST: Inbound and outbound transactions.Thanks.Jack.

jacksnow by Kilo Contributor
  • 7004 Views
  • 3 replies
  • 2 helpfuls

Resolved! script for inbound email action

Hi All,I need some help in scripting.There is an inbound email to servicenow that contains INC# in the subject line but no prefix- Re: , FW: etc..So as per the rules, it will be considered as a New Incident to be created.But since there is incident n...

neetika by Tera Contributor
  • 7243 Views
  • 4 replies
  • 4 helpfuls

Web hooks to Inbound Web Services

Hello World!In the last week I have turned a lot of hair grey with the following issue.I have WebHooks sending from TFS, but when it gets to SN it is creating a record in the correct table, with nothing in it. So I need to know what step I am missing...

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List all tables with superclass sys_import_set_row table

Hi guys,I need to list all tables whose superclass is sys_import_set_row table. Currently, I use the following REST query: https://{instanceName}/api/now/table/sys_db_object?sysparm_query=sys_app_fileISNOTEMPTY&sysparm_display_value=false&sysparm_fie...

dadada by Kilo Explorer
  • 2133 Views
  • 4 replies
  • 0 helpfuls

Service Catalog - Default Catalog Item availability

I had an interesting service catalog enhancement request come up the other day and I was hoping the larger community could help me validate it. The basic use case is as follows - Currently on Service Catalog, every active catalog item is available to...

Delivery address

Hi everyone,I have 2 issues with the delivery address in the request form1- the delivery address if filled if only the following fields are filled : Street, City, State/province, Zip/Postal code et Country in cmn_location table2 - the field is the re...

mrandria by Giga Contributor
  • 2388 Views
  • 6 replies
  • 1 helpfuls