how can we get notification with @mention

[bettymaes]

We are using @mention feature, but do not get notification via email. I have put all notifications on my profile, but do not get email when I'm @mentioned in a ticket chat. (connect) 

How can we setup / activate these email notifications? is this on system level? 

thanks

Betty

[scott barnard1]

The notification is called:

Activity Stream @Mention Email

Check the email logs to see if that mail is going out to anyone, search by subject should be easiest

Regards

[bettymaes]

Thanks for your fast reply. I cannot find your suggestion in my email log. (while I was @mentioned by my colleague)

I think it must be a setting on system level, but have no knowledge on this

Betty

[vinothkumar]

Navigate to email > Notification and make sure "Activity Stream @Mention Email" is active in your instance

[bettymaes · Accepted solution]

thanks a lot. That must be it. I will check with the sysadmin. 

kr

Betty