How can we link users within Servicenow

Ibrahim19
Tera Contributor

‎04-14-2022 01:49 AM

We have users with multiple accounts (e.g Admin and normal user account) which is synched to servicenow. Is there any possibility to have them linked ? 

For example

User ID                    Name  

XY@test.com          Joe, Test

SY@test.com          Joe, Test

both are accounts from same user with different user ID and we would like link both accounts.

Regards

Ibrahim

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8 REPLIES 8

Mahesh23
Mega Sage

‎04-14-2022 01:57 AM

Hi, I believe there is no such functionality. Why don't you deactivate one user based on created date..?
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Ibrahim19
Tera Contributor

‎04-14-2022 01:58 AM

All of them are active user accounts synced from Active Directory

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Mahesh23
Mega Sage
In response to Ibrahim19

‎04-14-2022 02:03 AM

Hi, Those user records are duplicate or what..? If yes deactivate one user record
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DanielD1
Tera Contributor

‎04-14-2022 02:09 AM

Hi Ibrahim,

I would suggest only having one account per user regardless of their privileges outside of ServiceNow. There is no benefit to having the user twice in the system.

If there is a need to have them linked however, for reference purposes maybe create a field called "Admin Account" on the normal user profile. Maybe even hide that reference field from normal users eyes so they can't see any admin details if not needed.

If it's a sync from Azure AD then I would suggest editing the transform and the integration itself so that it only syncs one profile per username.

Hope that is a reasonable answer

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