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06-10-2019 09:39 AM
Other change requests hav the option to email from the ticket but templates do not. How can I change this?
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06-10-2019 10:02 AM
Ah easy to fix, see the steps below:
Kind regards,
Mark
---
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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06-10-2019 09:42 AM

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06-10-2019 09:45 AM
Hi there,
That won't work looking at the picture from zabrina (shared an image of Standard Change Proposals). On for example Change Request the Email option will be available, but not on Standard Change Proposals.
Don't know if that has been done on purpose. Haven't found a way also how to add an option manually under the 3 dots.
Kind regards,
Mark
---
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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06-10-2019 09:57 AM
Good Catch, Thanks for pointing out.
You can also Add 'Email' button to Header Menu using below
Create a UI action on your table with below configuration
Name: Email
Table: <Table Name>
Action Name: open_email
Active: true
Show Update: True
Client: True
Form Button: True
Onclick: openEmailClient()
Script:
function openEmailClient(){
emailClientOpenPop('<Table Name>');
}
Regards,
Sachin
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06-10-2019 10:01 AM
Okay I will try this out in a sec.