How can I add an email option to the three dots on Standard Change proposal template?

zabrina
Mega Expert

Other change requests hav the option to email from the ticket but templates do not. How can I change this?

 

find_real_file.png

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Ah easy to fix, see the steps below:

find_real_file.png

find_real_file.png

find_real_file.png

find_real_file.png

Kind regards,
Mark

---

LinkedIn

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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View solution in original post

9 REPLIES 9

sachin_namjoshi
Kilo Patron
Kilo Patron

You have to enable email client for this.

 

The email client

 

Regards,

Sachin

Hi there,

That won't work looking at the picture from zabrina (shared an image of Standard Change Proposals). On for example Change Request the Email option will be available, but not on Standard Change Proposals.

Don't know if that has been done on purpose. Haven't found a way also how to add an option manually under the 3 dots.

Kind regards,
Mark

---

LinkedIn

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Good Catch, Thanks for pointing out.

You can also Add 'Email' button to Header Menu using below

 

Create a UI action on your table with below configuration

Name: Email

Table: <Table Name>

Action Name: open_email

Active: true

Show Update: True

Client: True

Form Button: True

Onclick: openEmailClient()

Script: 

function openEmailClient(){
	emailClientOpenPop('<Table Name>');
}

 

Regards,

Sachin

Okay I will try this out in a sec.