how can we see the Software Installed in a PC in ServiceNow(PC Software Installations tab in ServiceNow)
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04-08-2016 02:24 AM
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Not applicable
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04-08-2016 06:22 AM
Do you have the sam or asset role? It looks like an Access Control issue.
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04-11-2016 08:26 PM
Hi Ben, yes it was ACL issue , I have added the role of service desk to the " cmdb_sam_sw_install"(read only) ACL and now users are able to view the software's under the software installation tab.
thanks for the help.