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how can we see the Software Installed in a PC in ServiceNow(PC Software Installations tab in ServiceNow)

sks123
Kilo Explorer

‎04-08-2016 02:24 AM

Hi, Please do let me know how can we see the Software Installed in a PC in ServiceNow(PC Software Installations tab   in ServiceNow).

please refer the attachment for more clarity.

find_real_file.png

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Community Alums
Not applicable

‎04-08-2016 06:22 AM

Do you have the sam or asset role? It looks like an Access Control issue.


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sks123
Kilo Explorer
In response to Community Alums

‎04-11-2016 08:26 PM

Hi Ben, yes it was ACL issue , I have added the role of service desk to the " cmdb_sam_sw_install"(read only) ACL   and now users are able to view the software's under the software installation tab.


thanks for the help.


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