how cycle time calculating? [by Calendar days, Business days or Business duration]

[Vajpayee1]

how cycle time calculating?    [by Calendar days, Business days or Business duration]

[r_t_bryan · Accepted solution]

Check out duration function in API

https://developer.servicenow.com/app.do#!/api_doc?v=kingston&id=r_ScopedGlideScheduleDuration_GlideDateTime_GlideDateTime