How do I add multiple simultaneous users to Incident Alert Contact Rule

[erikankrom]

I am trying to create an Incident Alert Contact rule that states for a given filter criteria, (Ex. any Incident Alerts for "Company A"), include multiple users.   Is the appropriate way to configure this to use the User Default Override function to include multiple users in the overrides?   Does each have an order of 100?   Will it stop on the first, and not contact all of the members listed?

Alternatively, is there a way to instead of following a given group rotation, simply contact ALL members of a given group at the same time?

Situations where this come into play is when we have major incidents where we need all hands on deck, and we don't want to create individual rules for each user or group.

[Michael Fry1]

You should create a Group and then create a rule for Group and add the group to the override. Using the User rule with multiple users, it will only grab the first one and not the list of users.

"...simply contact ALL members of a given group at the same time?" - the IA notifications require that user's subscribe to them, versus normal notifications that are set to users. I ended up creating a new field named watch list, and then using a business rule added all the User and Group contacts that get attached to a specific IA to the watch list. Then modified the notifications to send to the watch list users. Much easier to control in my mind.

We're still working through the Contact Definitions as to who gets added based on what criteria but in most scenarios we will have one incident manager that will own the IA and groups that get to the contacts for notifications.

[erikankrom]

Thanks for the reply Michael.

In our instance, when you create a Contact Rule for with a default override of type Group, and add a single group to the rule as value of 100, it will cycle through the group Rota at the intervals you have configured for the Rotation.   I'm asking that instead of honoring the rotation one after another, if you can blanket include all members of the given group.   I'm not sure your suggestion would do that, as that's how we have our other Contact rules that do utilize groups configured.   Am I missing something?   We have to create individual User Rules for each user we want contacted, which gets a bit hard to maintain and redundant of the group management.

[Michael Fry1]

Not missing anything that rings a bell.