How do I change the priority, for a service catalog item request, when filling out the form?

[Jeff Crais]

I'm trying to figure out how to change the priority field in a request record, when filling out a service catalog item? I know it's possible, just not sure how to go about it.

I want to be able to allow our customers to set the priority based upon when they need the request done by.

Thanks

[Jeff Crais]

That's what we're trying to do, but not sure how? Very new at ServiceNow.

[Willem]

Have a look at the OOTB Create incident (that is the one in the screenshot):

yourinstance.service-now.com/nav_to.do?uri=sc_cat_item_producer.do?sys_id=3f1dd0320a0a0b99000a53f7604a2ef9

Here they have the Urgency variable, that is most common to let the customer decide on:

If you click on it you see the following:

You have to set the checkbox map to field. Once you set that, you can select the field. If you want to also include Impact, you select impact.

Choice table is the table you want to create the record in. In our case the Incident table. And choice field is Urgency. Again, if you want to include Impact, you can set it to Impact 🙂

Let me know if this helps! 🙂

[Willem]

Hi Jeff,

Hope you are doing well.

Is your question resolved? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,

Willem

[Jeff Crais]

Sorry, it wasn't very helpful. Unless I was working on creating incidents, then it would be. I need help in setting a variable to let the customer update the priority for a catalog request > requested item > service catalog task.