Resolved! Need to populate record producer name in the Incident short description
I have a requirement to populate the name of the record producer in the Incident's short description when the incident got created from that record producer.
Forum Posts
Resolved! Populate all RITM numbers of selected user in catalog item.
Hi, I have two catalog items, New Hire - with two variables (requested for (reference) , Model (reference) Another catalog item, Leaver - with variables(requested for, Request's related to user) when requested for is selected, all RITM's of the requ...
Resolved! Time zones in location table are OOB come from User table. IN configure choices in Location table the slush bucket is empty.
Time zones in location table are OOB come from User table. IN configure choices in Location table the slush bucket is empty. Is it possible to use already existing time zones that are not selected in USer table to be used in Location table. I am awa...
Resolved! typeahead search texte color
Hi, i would like to change the color off this text in the "typeahead search" widget i try to put an additional css code in the widget instance like that: .input-typeahead{ color: red;} but it dosent work. any idea to achieve this ? thank you
Create On call schedule for 2 Groups , in this case two shifts are there Group-A is from 6am to 6pm in Eastern hrs and also for Group-B is from 6pm to 6 am in estern hrs how can you create?
Create On call schedule for 2 Groups , in this case two shifts are there Group-A is from 6am to 6pm in Eastern hrs and also for Group-B is from 6pm to 6 am in estern hrs how can you create?
Difference between Custom Field and out of the box Field???
Hi All, We are using Queued State (which is Custom Field) and we are not using New State( Which is Out of the Box). Can any one help for the below questions : 1. Is there impact for not using OOTB 'New' State? 2. Stay using custom 'Queued' state - w...
OAuth2.0 token for grant_type=client_credentials(error: invalid request, missing parameter: access_token)
my configuration for oauth profile: clien id: xxx client secret:xxx token url: http://domain/version/token grant_type: client_credentials ============================================================ the third party uses oauth2.0 with grant_type use...
Resolved! Script to copy attachments from catalog item to RITM, or from notification to RITM
I have a workflow event triggering a notification in which I'm trying to attach some files to. Can anyone help with either a workflow script or business rule to copy attachments from the catalog item to the RITM so that they can be included in the no...
Resolved! Is there a way to detect which fields are being changed from a onSubmit Client Script ?
Hello SN Team,Can you please tell me, how to identify field value of record changed using onSubmit client script. @Mohith Devatte @Ankur Bawiskar Regards Vinod
How to calculate date time of a state when it moves from new to in progress on incident form?
I have a requirement on incident form. i need to calculate time when state moves from new to in progress on incident form. for this i have created a before update business rule and in advanced condition state is in progress var gdt1 = new GlideDateTi...
Transfer a service portal page to another instance
We made changes on a service portal page on our production instance and we want to export that page (including layout changes we did for the rows, columns, widgets, etc. on the page). Tried exporting the XML of the page record and imported it on our ...
Resolved! Service Operations Workspace Export UI Action on Alert List
On Agent Workspace Alert list there is a list UI Action 'Export' that does not appear on Service Operations Workspace. When looking at sys_declarative_action_assignment I see the following on em_alert but I do not see the UI action visible in Service...
Resolved! How to copy file to mapped network drive (Isilon SMB) on mid server using domain user (COMPANY\username)
Hi guys, I have a demand to send an attachment (picture) from a sc_task to a mapped network drive folder like "\\isilon\photos_folder" mapped on MID server. But, as expected the company controls the access to this folder by users that are on their do...
Mechanism to track incident completeness and quality
problem: 2nd level support people report that incidents sometimes lack the quality or completeness to quickly resolve incidents at 2nd level. That either means the tickets are too generic, lack answers to basic questions, or lack enough information ...
Global Industry Standards for Change Management KPIs
What are the KPI Target as per Global Industry Standards for below CM KPI's ? % of successful changes by Priority% of changes with very high and high risk that cause an outage or disruption% of changes that are implemented on time planned vs actual i...
