Hello. I have an issue with my SNOW where two of my customers ('Companies') are having legacy SLAs ('SLA Definitions') applied to them. I suspect for some of these companies items ('Configuration Items') multiple SLAs are being applied. The only vie...
I am trying to create a response template for my custom application which is extended from a Task table and in the Global scope. However, I cannot find my custom table in the Table list of the Responses UI Action which is in Templated Snippet scope. ...
Hello fam! We have a set up where if any user tries to create / update any Standard Change Template then it would trigger approvals. We have 2 step approval where first goes out to owner of the Configuration Item and then second one to a group. We a...
We currently have notifications set up for requested items and incidents when additional comments are added. But we also would like to use the @mention notification that comes OOTB. Is there a way to disable the Additional comments notification if...
Hi,I have a scenario where I have end users that need read access only to pretty much the task table. I did not want to get them an ITIL license + snc_read_only because I believe that is overkill. So Currently I made a new group and assigned the gro...
Hi , Hello I have a need:Use a flow designer to update the assignment groups I have a table A (mother) with an assignment group AThis table A mother is linked by related list to a child table I (Invoice) which can contain 1 or more children I My nee...
if we assign Specific role to inbond action only that roles user can only send mails to servicenow how?
Hi, I need to Restrict the On Hold Reason Field in the List View. In Detail : When the status is on hold then On Hold reason Field will be populate in the Incident form. This is working in Incident Form. But in the List View I am able to update the ...
Hi, We have several level of domain hierarchy and want to implement a very basic requirement. So on Task table, we have company field which has a write ACL for admin role only and we want to give this write access to one of the domain and its childr...
Summary question: Does anyone know how to hand off a cxs_rp_config record to the 'SC Catalog Item' widget for a record producer?Details: We are on San Diego and using the Employee Center. The request is to have an Incident record producer on the fron...
Hi guys, please help me with this scenario i have already created the one filter in list view 'my work', so in this i will put some conditions on that, please check if it is enough or give the solution. my question is ' Based on the logged user the m...
What is background scripts and in which scenario it can be used ? What are fixed scripts and in which scenario it can be used ? What is the difference between background scripts and fixed script? Getting confused what to use and when to use. Can any...
Hi everyone, How to increase the font size of the name in the catalog? Example: In the below screenshot attached, here I want to increase the font-size of 'Business Justification' in Service Portal I've already made it bold. Regards, Priya
i want to hide the certain locations of the Reference field to cnm_location table, Specific to one catalog item. As the variable is in variable set using in multiple catalog items ,reference Qualifier will not work how to achieve this by script?
How to get the value of Label of a Table at client side ?The backend name of Label Field is 'label' only. To get table name we have g_form.getTableName(). How to get the table label name as shown in below scrrenshot. Please suggest
