Resolved! workflow script for approval of given application owner approval
Hi guys, pls help i need to script for application owner approval
Forum Posts
Color coded report based on incident priority?
Hello, I need to build a report based on the priority of the open security incidents. Lets say the highest priority of the current open incidents is critical, the report should show critical in red color. Or a red block. if its only one or two high i...
Resolved! Help please - How to dynamically change recipient of email based on Location field?
I have a requirement on changing email recipient dynamically based on location of the incident. The notification will be same. For example: if location field of incident has value of QQ2323 then email should be sent to vt.2323@xyz.com or if location ...
Resolved! OnChange Catalog Clent Script
Please I need help to resolve the following issue. We have OnChange Client Script that sets the value of NETWORK and MANUFACTURER ID fields when certain values are selected for Category and Subcategory fields respectively. It is actually working, but...
SSO not working after cloning ServiceNow instance, using 'Azure+Active+Directory' iDP.
SSO not working after cloning ServiceNow instance, using 'Azure+Active+Directory' iDP. Using local admin credentials to login . Please help me with this issue
Is there any way to visible custom table records to all users without creating new role. or if I created one custom role what is best way to add this role to all users
I created one custom table and want everyone can read access to this
Resolved! Condition at metric result (Survey question) for a Business Rule?
Hi,I have a survey with a specific question. It a question of type "Likert Scale", with two available answers (as "radio buttons").The 1st answer is "Yes", the 2nd is "No". "Yes" has value 1, "No" has value 2.Now I want to trigger a Business Rule whe...
Where to configure font-size for the HTML field?
If one wanted to add another font-size to the dropdown, for example (11pt) - where are these settings configured? This is the HTML field type. I've looked at the dictionary, system properties, etc and have not been able to figure this one out. Thank...
Resolved! gs.getSession().isInteractive() not working properly
Hi I am using below code in one of my BR to check the update condition on task. below is the code which I am using but when I put logs i see that if condition was not matched. !current.cat_item.u_partner_correlation_id.nil() && gs.getSession().isIn...
How to get list of custom fields related to child table by omitting the inherited fields from parent table?
Hi, I have few extended tables from cmdb_ci. And few tables were again extended from these extended tables. I want to get the list of fields that are specifically created on child table along with its Label, table name and its type. I don't want the ...
Resolved! I want to create a Field map in the existing Transform map. Can I do that?
Hi, I need to add another Field map. Source table is this table only. Target table is sys_user table. I know the Target Field. How do select/create the source field? I see only two "Active" Transform Maps. 1 is only for Groups 2nd is this one, Wher...
Resolved! Record Producer: How to make a question dependable/only visible at sopecific answer of previous question?
Hi there,I'm not sure in which topic to place this one, so i've choose "Request Management".If it has to be somewhere else, i'll move it by request.Now the case of this topic:I have made a "Record Producer" with a few questions. But now, how can I ma...
Resolved! Prevent create incident from certain email
We have a requirement of stop creating incident from certain only email from inbound email action. Please help to achieve this functionality. Actually we have one query added that if anyone sending mail to closed incident then it will create new inci...
How to show records in descending order on the widget.
Hi All , The request widget on portal is type of 'Simple list' widget and showing records in ascending order, How can I make widget show the records in descending order.
Resolved! Record Insert test step works fine but not set field values in ATF
Hi @shloke04 , I am creating a test case for incident end to end process. I have used record producer to enter the end user information and created an incident. Then logged in as ITIL user and added more mandatory field information, It is failing at ...
