Hello, is there someone who has been able to solve this problem?I am using the "Incident State Duration" metric to obtain the time that each incident was in "In Progress", this is correct for incidents that passed through this state only once and I h...
Dear Community, I've created a report based on incident_metric table to get information about time that currently closed incidents were On hold (if that was the case). So far so good... but now I need to know which was the on hold reason for those in...
Hi. I need to update records on assets so it can be used for assigning assets to users. On the portal certain users need to be able to assign an asset to others so if they look up the asset in hand by a lookup selectbox and then have another looku...
Hi, I want my knowledge article to go through the publish workflow when I press submit, and remove the publish button. My idea was to write a client script that calls a script include, but it's not working. Can anyone help please? I also tried using ...
Hi,I have created a business rule to set values on the "assessment instance question" table. I am not able to set the values. I can see the values in the logs. But still i am not able to set those values.Below is my business rule. (function executeRu...
Hi, I'm trying to change a field in the requested item table from the workflow. Here is my script: var p = new GlideRecord('sc_req_item');p.addQuery('sys_id', current.sys_id);p.query();while(p.next()){p.requested_for = current.variables.name;p.update...
Each of the field values need to have the following points assigned to each value for the calculationa. Capability1. Low = 1 point2. Medium = 2 points3. High = 3 pointsb. Associates1. < =100 = 1 Point2. 101 to 1,000 = 2 Points3. 1,001 to 10,000 = 3 ...
I want to change interface of order guide's choose option section in service portalCurrently it is coming like this in service portal.But if I am going to order guide from navigator and clicking on try it , then selected catalog item are coming in di...
Hello All,We have a requirement to classify the normal CR into Major and Minor based on fields such as Risk, Impact, and Urgency.The difference is the Major CR should get additional approval and a CAB candidate. Because the difference is minimal, I d...
Hello All, We have a requirement to have the option of creating a problem ticket from a change ticket.First, I don't see this option available in ServiceNow so I understand we need to build a solution to achieve this requirement. Is this understandin...
Hello, I have created reports that I use in a dashboard showing service catalog requests by month by assignment group. It appears that the order for displaying the bars (state of the requests from left to right) is consistent, but the color assigned...
Hi All, We are adding the manual approver to the change request. But the document ID of manual approver record is empty. Approval record via workflow vs Manual approval record. Manual Approver
We have a problem where people are creating changes by copying an old change. The problem is the new change has a service that is no longer active. I believe the same would happen if they were to create a template with an expired service. Is there...
Hello Team, I have a requirement on service catalog, some are sctasks are created manually and workflow. while closing all associated sctask set to closed completed then the RITM should closed complete automatically. Present this is not happens for m...
Hi, I have created a widget button on the portal called calculate which is a button. When i scan my update set i see the below warning message which is not allowing me to complete my update set inorder to export my update set. "Widgets should use the...
