Need a before Query business rule which checks for a group membership of the currently logged-in User and returns some filtered records from sys_user_group table having field value Hidden=true.
Has anyone ever Customized the MS AD Spoke Action before? We are attempting to add a couple of attributes to the action. Specifically the description and the employeeID. We were able to modify the Mid Server Script File "ActionUpdateADUser.ps1" and h...
In the agent workspace, under the list filter I am unable to save the group by assignee to be the same for all the users. This is feasible under my list category but nit feasible under lists category. Any idea how can I save the filter? In the pictu...
Hi, This is my first time implementing the chat functionality in SN. I have a question around the Business Rule SNC - Chat Queue Average Wait Time Has anyone built the average wait time business rule to set this based on the calls in the past hour...
Hello, We are using Live Agent Chat without VA. I was wondering if anyone knows of a way to modify the URL to point to our Service Portal vs the platform view after an incident is created and you put the incident number into the chat. By default it ...
I see mid server is up and running in my dev instance, when https call is made via mid server fails with below error The request failed: Request not sent to uri= <host>: org.apache.commons.httpclient.HttpException: Session contains no certificates - ...
One of our stakeholders has asked to collect additional information from a third party (eg not the requester or fulfiller) partway through the workflow for a catalog item. The example they gave (although final requirements may vary) was something lik...
Is On-Call Schedule plugin free with ServiceNow Standard Subscription
Hello. I am having issues with my import sets when using importing assets. Hopefully someone can please give me insight. My version of SN is Helsinki. The models were already created before import. I imported some laptops using transform map and ...
I have a requirement to allow agents the ability to view records using two different form views in Agent Workspace. In the standard ui I have two modules that specify which view to use, so that when the record is opened the appropriate form layout a...
Is possible to make Catalog item variable (reference field) pop up fields as read only? 1. Variable Name : Incident Type : Reference Reference table : Incident In Service Portal When user clicks on i icon , I need to make state as read only for I...
How to get number of incidents raised by each user. And how many active users raised zero tickets? Thanks.
Hello after adding User Input to a existing flow and attempting to delete it. I receive the following error: I proceeded to try to publish the flow as is then receive the following error message: com.glide.cs.qlue.module.designtime.compiler.convert...
We have a catalog item for which we need to assign a survey to a user listed in a reference variable upon submission. I've been able to assign the survey from the workflow, but the method I'm using doesn't associate it with the ritm as it would if ...
How can I delete or deactivate the lists (Interactions, Knowledge, Conversation Monitoring, Tasks, SLA's, incidents, problems, changes, catalog and CMDB), keeping only the requisition list, for better visualization of customer requests. Even with ...
