How do I configure a field so that I can edit it by double clicking in Record view

[simonbourne]

I want to set up a new field that will be on the incident form.  I want to be able to edit the field in list view by double clicking on it.  How do I configure that?

[engstewart · Accepted solution]

Update Personalization settings (gear icon) to allow edit on double-click. Then, just add a field to the incident table, enabling ACLs where needed.

[simonbourne]

That works great. Ideally I would like to be able to prevent the Double Clicking to Edit option on specific fields

How do I enforce that for specific fields Globally?  I have a couple analysts that have found that they can change the State of an Incident by double clicking on it in List mode?  

[engstewart]

Hi Simon,

We had similar concerns. At ServiceNow's recommendation, we set up list_edit security rule on task.state to prevent any changes to the State field from the list view, even by the admin role. There are so many processes and workflows driven by State that allowing willy-nilly changes to the State is dangerous. If desired, you could open it up to certain roles (such as admin or it_admin) but I would recommend running that past your solutions consultant (or at least the Community) first.

Best,

Eric