Hi, If there is any disruption for any product, the message should be displayed to the customer while raising case from the related catalog item.when customer raising case message should be displayed on cat item level.Dusruption Manager will add thos...
Hi All, Is it best practice to delete an unnecessary update set from retrieve update set in UAT and QA ? Thank you
Hello All,We created a custom related list for the incident table, and the OOB "Add" UI Action appeared here. We need to hide this from this related list only, however there is no option to omit it, and we tried adding code to the UI Action conditi...
Hi All,I have a script include with a forEach Loop. I'm trying to call another function inside it but it is not being called.I replaced the Loop with a for loop and it did worked. the for loop:for(i=0; i<groups.length; i++){allUsers = arrayUtil.conca...
Customer has three types of Incidents: Service Desk, Standard, and Major. They currently have 32 choices for Category, so to make that more manageable, they'd like some of the categories to show for Standard or Major, but not Service Desk, some just ...
We have Implemented ITSM module, but the licensing data related to ITSM is not visible in Instance.Which License/Subscription is required for ITSM??
Hello , I have an ui action on change table whenever UI action is clicked there should be confirm box and if confirm box is cancelled then on select box field on change form it should set the value as no , how to achieve this Thanks
Hello , On change table whenever change moves from draft to build stage I want to make some field mandatory .how to achieve this Thanks
Hi Everyone, I am working on deactivating multiple records(10) from a business rule and looking for a solution to pass the sys_ids without hardcoding them directly in the script, as it’s not recommended by ServiceNow best practices. Aside from creati...
Hi All , Good day ! Just wanted to understand how the risk assessment works for change request , I tried filling change request form butI am getting below error, Risk assistment form is not popping up for me to fill. And change is not moving to ass...
Hi All, When I am changing the catalog task state to closed it is taking approx 3 min. I have checked internet connection and all is fine. Please help me what may be reason. I am facing this issue for catalog task related to specific catalog item. Wh...
Hi,In ATF I want to Disable/deactivate all the ATF Schedules that are running currently /which I created.Please help me out with the steps. Thanks,
I have an integration configured with Cisco DNA and ServiceNow (Washington DC). The integration is done, but for some reason it's not generating change requests or incidents from Cicso DNA into ServiceNow. What am I missing?
Hi everybody,I have an instance which is showing an "external.authentication.failed" message constantly(once or twice every minute)Log for this event shows as a first parameter the session ID, and the second, "Authentication requirement missing".This...
Can someone point me in the right direction of how to gt a record producrer attached to a order guide. I've been searching and I don't think it's possible, but I wanted to see if anyone else has done this before. Thanks for any and all help guys Wi...
