Rest API Inbound Integration-Array Object fields are not visible while using autofill
when I am trying to autofill the variables the array object fields are not visible can anyone please help in it why it is not showing.Thanks
Forum Posts
Rules / licence access ?
Hello,Do you confirm that once a user is assigned one of the roles below, they are licensed by Fulfiller? 1- change_manager ?2- sn_change_cab.cab_manager3- sn_chg_soc.change_soc_admin4- itil5- itil_admin6- admin7- knowledge8- knowledge_admin9- securi...
Resolved! Fill Catalog Variable Via URL
Hello, we have a requirement to fill in a variable on the Employee Center view of a catalog item via the URL. I know there are many posts about this topic but after reading them, I still do not understand what I need to do to get this to work. To exp...
Resolved! Other sandbox applications available for API's
Hello all, I don't think there's a definitive right answer to this however the winner is someone who can give me the most comprehensive list. In the ServiceNow ecosystem you can request your own PDI which in essence is a sandbox system, are there any...
Approval notification for Knowledge Articles
Hello,I want to create a approval notification for the approver of Knowledge article. The body of the notification should contain a hyperlink 'Click here to approve the article' at the bottom. Which will approve the article once approver click on it...
SP Variable editor Clone Issue
Hi Team,I am getting one issue after cloning out of the box sp-variable editor widget I have configured one Tab in Standard ticket Configuration under this i have created one tab variable Modifications which will be shown in some condition if i am ch...
Rest API - adding users/contacts to the sys_user table
Hello and Good Morning, just inquiring what is/are the best practice in terms if integration (with external sources ) with the sys_user table. We are planning to use REST API to add/update users in the sys_user table however, is this the best practic...
Is there a listing for url navigation parameters?
Hi,I am trying to be able to link to various tables directly through the navigation bar and am coming across certain problems.First, is there a way to be able to find what the name of the table is. Or how to find the current table you are on?Second, ...
how to change application in updateset from global to scope
Hi, I captured some changes in updateset(global application) but i need those changes in scoped application updateset.how to change updateset application from global to scope.Please help.
How do I auto-populate one variable field, based on the selection from another?
Hi There, I'm looking to auto populate a variable field on a catalog item, based on the choice selected on another variable from the same form. Please see below the variables and what i'm trying to achieve. Whatever is selected in 'What layer do y...
Add/Hide New button for creating additional Tasks from the RITM ticket
I am looking to find where the New button is been shown or hidden for SCTASKs from the RITM ticket. I have looked at List Control and see no limits Where else and how can I look for ACL or something to find what has been created to limit the abil...
Resolved! how to copy variable field on catalog task form to another field ?
how to copy variable field on catalog task form to another field ? i need to copy select from select a peripheral to the asset field , is it to use business rule ?
Notification email script is not populating email body when sent to some users.
Having issues where this email script is not populating the body of the email for some users. This is only happening in our production environment. Emails are beeing sent to all of the related users as intended but some users will have the body popul...
Records are missing in exported excel sheet
When user opens All HR case module, he can see all 150 HR case but when he export as excel some records are missing in exported excel sheet.
How to create a download all attachment in Service operation workspace similar to incident
Hello all, I have concerns to create a download all attachments in the service operation workspace similar to the incident. As shown in the attachments
