How do I configure the layout of a catalog task form so both request and requested item display?

sbh · ‎06-08-2023

So far, we've only been attaching catalog tasks to requested items. We're going to start using an order guide soon and that will involve attaching catalog tasks to requests and not to requested items generated by the order guide. But when I try to add the request field to the catalog task form layout, requested item disappears, and vice versa. I need to show both fields on the form.

Thanks in advance for your help!

Community Alums · ‎06-09-2023

That is from a very useful browser extension called SNUtils. I highly recommend it.

Have you also checked client scripts?

You could also try using the field watcher to see what is hiding it. Instructions for watching hidden fields are about halfway down this page:

https://docs.servicenow.com/bundle/tokyo-api-reference/page/script/debugging/concept/c_FieldWatcher....

View solution in original post

Community Alums · ‎06-09-2023

I can't say if it would cause problems or not, as every ServiceNow instance usually has unique customizations in place. You would need to do testing to be sure.

sbh · ‎06-09-2023

Thanks, I've started to do that. And thanks many times over for your responses and for solving this so quickly!