Standard change

[Idor]

Hi, please help:)

Issue

Not able to implement a standard change where the processflow ribbon on top does not show. The fields in the standard change ithat I have created s not showing. The form for normal change is showing, so it looks like it's not able to pick the standard change template.

I have tried everything!, well, not everything sense it's still not working. But I have been trying for hours and days to get this working, but with no luck.

* I have created a new form for standard change

* The standard change form contains the <View>. When I have chosen the standard change for adding cpu/memory the form shown is for nomal change. Clicking configure->form layout I see all the fields for this form. I can change to the ViewName "ServerUpgrade". When i save this and go out and into the form again it just reverts to the old view, normal change.

* I have tried to hide the process flow bar using a UI policy (several changes to script to try to enfoce it)

It's a bit complicated to explain all the things I have tried. Is there a step-by-step instructions on how to do this? Any help would be much appreciated.

Service Now: Zuric

Access: I have elevated rights in service now.

Script to hide:

function onCondition() {

    // This function searches through all elements, including hidden Shadow DOMs

    function hideProcessFlow() {

        var allElements = document.querySelectorAll('*');

        allElements.forEach(function(el) {

            // Check for the class or if it's the specific Zurich process container

            if (el.classList.contains('process_flow') || el.tagName === 'NOW-PROCESS-FLOW') {

                var row = el.closest('.form-group') || el.closest('tr') || el;

                row.style.setProperty('display', 'none', 'important');

            }

            // Check inside Shadow Roots (Zurich's hidden layer)

            if (el.shadowRoot) {

                var shadowFlow = el.shadowRoot.querySelector('.process_flow') || el.shadowRoot.querySelector('now-process-flow');

                if (shadowFlow) {

                    shadowFlow.style.setProperty('display', 'none', 'important');

                }

            }

        });

    }

    // Run immediately and then again after 1 second to catch late-loading elements

    hideProcessFlow();

    setTimeout(hideProcessFlow, 1000);

    setTimeout(hideProcessFlow, 3000);

}