How do I create a Problem Priority Calculation Matrix?

Jeff Warburton
Kilo Explorer

My requirement is to create a priority matrix that calculates the urgency of a problem. I was able to configure the one in Incident, but now I need to do one for Problem. Any help will be greatly appreciated.

5 REPLIES 5

I guess my answer comes pretty late.

However this might be an interesting article:
https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/field-administra...

Custom data lookup tables are always extended from dl_matcher.

Best 

Seb