How do I create a Problem Priority Calculation Matrix?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-07-2018 12:59 PM
My requirement is to create a priority matrix that calculates the urgency of a problem. I was able to configure the one in Incident, but now I need to do one for Problem. Any help will be greatly appreciated.
Labels:
- Labels:
-
Problem Management
5 REPLIES 5

Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-25-2018 05:10 AM
I guess my answer comes pretty late.
However this might be an interesting article:
https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/field-administra...
Custom data lookup tables are always extended from dl_matcher.
Best
Seb