3. Set the state to "Awaiting Change" when a Change is created from the incident using the existing "Create Normal Change" and "Create Emergency Change" UI actions.
Hi, I'm trying to add collect signature functionality to sc_tasks in Agent Mobile. I've created a function and added it the UI of Agent mobile named Signature (see images). When clicked a signature box opens up and allows end users to sign and submi...
Hi All,in my custom table I want remove reference field value bases on change of choice. kindly let me know how to do it.I have 2 fields 1 is choice called Purchasing Group on change of this field reference field called User list value should be clea...
Hi Team , Can you Please help me with below requirement ,how do i implement this ?We need to utilize Knowledge management capability of SNOW, so that we can create SOP's, Runbooks and store/link them in SNOW itself for the NOC team. Please help us c...
afternoon all I am looking to add in a breadcrumb, on the ESC which will take a user through the related tickets. For example a change that as come from a problem, which has come from an incident, in the breadcrumb each related ticket can be clicked ...
HiI need to make a date/time field to populate only in EST and not change according to the user time zone who selects them. I have written a client script and script include to achieve this but I am getting by default, 2022-06-01 and time 7.30 hours ...
Hi All, I am facing the issue with variable value, when i am trying to create the catalog task based on existing variable value its taking the default value already selected in existing value. its not taking the new variable value. Suppose when i sub...
Related search box is only showing on new state on a task. We have added on the form layout but still hiding on changing the state from new. Please help us here @Ankur Bawiskar could you please help us here
Hi Everyone.. Iam stuck with an OnChange client script that goes nowhere . The requirement isThere is a checkbox variable on a catalog form called Accesswhen it is checked true, I am trying to add two specific users in a list collector variable calle...
Hi Team, @Ankur Bawiskar We are calling external application to get the data into ServiceNow and we are getting 30,000+ records and we are using data source script to get the data. In the rest API call we are using pagenumber=1 parameter(totalpages=...
Hi Community, I have requirement on catalog form where have to populate country calling code in phone number variable based on country selelcted but country is from(cmn_location) and country calling code is present in sys_phone_territoryHow to achiev...
If a person 'A' is part of the change approval workflow in multiple places (Tech VP, Peer review approval, Blackout Approver) and approves once, the flow continues, it has to auto-approves for that person for remaining approvals. Please help me how t...
hi. i'm editing a catalog item in catalog builder, and after saving and submitting, it goes back to draft state. tried this multiple times, any idea why? i have to cancel checkout and develop again still cannot publish
Hi,By using the ATF i want to use the ATF user instead of Assigned to user of the respective task, please help me out how can we achieve this.Once create the Request it will go to TASK If i impersonate then only i "Accept" button is visible which mea...
Team , I need to replace the attachment in one of catalog, what is the best way to do that?I mean directly i can do it from prod >?
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