How do I delete the overview tab

joshmorris
Tera Guru

Does anyone have any idea how to remove this overview tab when creating a new problem in SOW 

joshmorris_0-1756454449280.png

 

1 ACCEPTED SOLUTION

@joshmorris 

 

Try this, go to page collection and open 'SOW - Record tabs left'

Bhuvan_1-1756460087035.png

Open 'Problem Overview SNC' settings and make it inactive and save it [uncheck 'active' under Availability section]

Bhuvan_0-1756460011511.png

Refresh the page and try to create a new problem

Bhuvan_3-1756460256954.png

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

View solution in original post

11 REPLIES 11

@joshmorris 

 

Try this, go to page collection and open 'SOW - Record tabs left'

Bhuvan_1-1756460087035.png

Open 'Problem Overview SNC' settings and make it inactive and save it [uncheck 'active' under Availability section]

Bhuvan_0-1756460011511.png

Refresh the page and try to create a new problem

Bhuvan_3-1756460256954.png

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @joshmorris 

 

Is there any reason to remove the overview table in the problem record? The overview provides global information to any user. If you remove it, users might struggle to get the global information about the problem. If you still want to proceed, follow these

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1299019

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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