How do I establish State Flow for a new Custom Task table?

[John Kelly]

Hi,

We have some custom apps that were developed using the Service Management Application Designer and had State Flow configured as part of that tool however the Designer has since been deprecated.

How do I establish State Flow for a new custom task table (I see guidance for existing table state flows in the product docs but not for new custom tables).

thanks for your help .. John

[Sajilal]

Hi John,

With the scoped application processes tightly bound in place for their respective scoped apps, i doubt the functionalities are available for custom applications which reside on the Global level. Therefore you are not able to establish the functionality of the scoped app in your custom Global app.

Please try reaching out to ServiceNow and see what they say, but i dont think this is possible. You will have to then derive something customized state flow functionality for your own custom app.

Please mark helpful/correct if you are ok!

Thanks,
Saji

[John Kelly]

Hi Sajilal,

I take your point that the scoped apps can't always get to the OOB functionality however in this case it seems ok. I have posted what seems to work for me.

thanks .. John

[Sajilal]

Yes customization is the only way.

Please mark helpful/correct if you are ok!

Thanks,
Saji

[Community Alums]

Hi John Kelly ,

Have you got a chance to look at this Product doc :https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/administer/state-flows/ta...

Try with the above approach, if you can.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep