Hi All,We are facing an issue on the Incident form, we have a Location field on the form which displays the Caller's Location.The Location is a combination of the (Workstation+Floor+Building+Location) values.Now, when any incident gets created the Lo...
I have hosted Mid Server in my AD. and im successfully getting the Mid Server Status "Up" and Validated "Yes".Also i have configured LDAP and fetched all the Users and Group from AD. and know i want to update the password of AD from ServiceNow for th...
Dear All, I have a requirement in which I need ti grant access to item if user has a role or has a checked box in user profile as true. I checked the code using logs, but inside_2 is returning. Below is my code: checkCondition();function checkCond...
Hi all. We would like to use the term Service Catalogue instead of Service Catalog as we use GB English in New Zealand. I have been able to find almost all places to change this term except for the Service Portal Index page Banner link (see attachmen...
In case I will connect to Service Now API to update and retrieve information for my Tickets/Incidents and allow users in my organisation to track and update information from my custom made UI that utilises REST API will it breach license agreement ?
Hi, How ACL's are performed on Child tables if ACL's are applied on Parent Table Ex: if i applied READ type ACL's in TASK[task] table on fields Short - description, state, description how this READ acls will effected on Incident, problem, change
Can the fields in incident table be hided by using server side scripting?
How do I check if the selected servers all are 'Windows Servers' by reading the CI classes? I built this script but doing something wrong in the If condition. If loop should execute when selected servers related to same 'Windows Server' class. If at ...
Hi, When i am trying to import the user profile pictures from LDAP Active directory in to servicenow, hexadecimal number for the photo is truncating so that profile picture is not showing up but where as it is working fine in our dev instance but in ...
I am trying to find out the number of childs that exist to a parent by gliding the relationship table, I am using the below script but result coming as 'undefined'. var ciSysIds = ['09653fa7db4f9b00e0a45bc0cf96192c']; var agg1 = new GlideRecord('cmdb...
We are currently resetting our ServiceNow instance, and implementing a lot of our modules along with developing new processes to ensure that we can support these modules properly.Two of the key items that we are working on implementing are Configurat...
in our incident form a customer will receive an email stating that their incident has been resolved and it provides a link to reopen it if they feel it is not resolved. Sometimes a nice customer will reply with a comment saying they were satisfied ...
In Change, is it possible to restrict a Standard Change template to only specific ITIL users in ServiceNow? For example, can the template be restricted to specific Assignment Group(s)?
Hi, please explain about Lock , how it will works ?? and Don't Copy paste servicenow wiki information. explain it in real time scenario
We're in the process of determining the best way to separate data in our SN instance. So far from what I currently understand of our business requirements I think Before Query Business Rules are going to be the best fit for our needs. I've found lots...
