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Hello every one I am working on service mapping in this when I am trying to run the map of a Business Service It showing me the following error

2017-10-19 08:21:20: Table cmdb_ci_lb_service exists and has a single row, but this row is empty. Attribute ignored2017-10-19 08:21:20: Required attribute sys_updated_on is missing in CI type cmdb_ci_lb_service[cmdb_ci_lb_service]I turned mandatory f...

gaffar by Tera Contributor
  • 873 Views
  • 1 replies
  • 0 helpfuls

How are the Knowledge article visibility is controlled, is it based on user criteria or Domain? Is the user criteria define at knowledge article level or knowledge base level?for example: I have customer specifc articles in my knowledge base whics ha

How to be control the Knowledge access for internal vs external clients? How are the Knowledge article visibility is controlled, is it based on user criteria or Domain? Is the user criteria define at knowledge article level or knowledge base level?fo...

siyananda by Giga Contributor
  • 2528 Views
  • 3 replies
  • 1 helpfuls

Attributes used for List type

I have a 'list' type field on the incident table that refers to 'Group' table. I can use this field to add multiple groups at a single time. Now when I trigger an assessment for this, i want that the assessment should be auto received by these groups...

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saaniya by Kilo Contributor
  • 8093 Views
  • 2 replies
  • 1 helpfuls

Risk Assessment not Authorized

Getting an unusual error. I have several Risk Assessments that are defined and I know work another instance. However in this particular instance when I click on Fill out Risk Assessment in the Change, it gives me an error saying "You are not authoriz...

change risk assessment

Hi,In change request form I want the risk assessment link and questions to be enabled. I have enabled the risk assessment link for new record and in risk assessment condition I had added the filter condition as "state is new" but still I am not able ...

asham2 by Kilo Contributor
  • 1900 Views
  • 4 replies
  • 0 helpfuls

User Id on sys_user table is not updating, why?

I am trying to load user records from AD. It is creating user records in servicenow but User ID field on sys_user table is not updating as there is a record with same User ID value and giving Unique key violation. I understood that the field is Uniqu...

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praaaaaaaa by Kilo Contributor
  • 1678 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to auto populate the description and short description field in Task from RITM when new button is clicked? Also short description and description has to auto populate at the time of Task loading.

How to auto populate the description and short description field in Task from RITM when new button is clicked? Also short description and description has to auto populate at the time of Task loading.