Resolved! How to create new incident using Background script
Hi Team, How to create a new incident from background script. Thanks Prakash
Forum Posts
what is Query BR, Display business rule
Hi, Can any one please explain about Query , Display BR's along with one Script example
Linking consumable asset(s) to an incident
Need help, as I have been struggling with this problem for a while. We have the need to allow our telecommunications technicians to consume parts from an incident, so that they are linked to the incident number, rather than the user or assigned ass...
I am getting the error as duplicate entry while importing an XML for the schedule job
Error Message java.sql.BatchUpdateException: Duplicate entry '93e6ebaadbb57e80b1a9f57eaf96197c' for key 'PRIMARY Above Error is coming while importing an xml from prod to test environment after Cloning. Please suggest!
software installations didn't populate
Recent Discovery in our environment did not populate any software under Software Asset>Discovery>Software InstallationsWhich means Discovery Models under Software Asset App did not populate anything eitherI can view software installed under Software ...
Resolved! Edit "Knowledge Approval Publish" workflow by adding another approver
Hi, I'm working on Knowledge management where two approvals are required to contribute an article. So, I copied this OOTB workflow, "Knowledge Approval Publish" to create my own with two approvals. I'm trying to add a custom workflow OOTB knowledge ...
How to create ServiceNow tickets from a text or CSV report
I don't have a lot of XML or Java knowledge but tons of Unix/Linux/DOS scripting knowledge.I have a pending task to achieve: the creation of ServiceNow tickets of the INCIDENT or REQUEST type from data feeds like TEXT (tab or other delimited TEXT) or...
SSO redirecting to logout page
I am testing SSO on our subProd instanceEnabled Multi-SSO plugin and deployed IDP as per the docs article which was pretty detailed.But we are being redirected to logout page.Can someone help please?ThanksRegards,PD
Resolved! Incident numbering
We noticed recently that our Incident numbers have grown beyond the halfway point of six-figures. What happens when our Incident number reaches 999999? Do we roll into 1000000?
Not able to download attachments for ITIL role and users in CAB approval group.
I have a created a UI macro placed next to the risk field in change request form. The functionality of that UI macro is on clicking the same one excel sheet will get downloaded into your local machine. The problem what I am facing is only admin users...
Resolved! Related List vs. Embedded List
We were tasked with updating the INC and RITM forms by moving the existing Related Lists to the where our other tabs are located. The objective is to eliminate a lot of scrolling on those records where the activity notes can be lengthy. The Related ...
Resolved! ACL on related list
I want to allow Read access to a related list on a CI if the user has read access to the CI. I defined an ACL on the related list table for this: answer = current.u_configuration_item.canRead(), but it is not working. The "u_configuration_item" field...
Resolved! How to raise a Routine change using Standard change templates
Hi,I have been trying to create a Routine change using standard change templates but was unsuccessful in doing so. I have looked at the StdChangeProcessor but couldnt find a way to tweak that.I have also modified the standard change properties and ha...
Resolved! Set Variable Editor as a tab on Requested Item form?
Hello, Is there a way to preset the Variable Editor formatted as a tab in the Requested Item form? So instead of showing the variables directly in the form, it should be just a tab, let's say after Catalog Tasks, Approves, Group Approvals, Variables....
Updating a field on change of other fields.
Create a Business Rule on Incident form such that whenever state changes from New to On Hold 'short_descrption' field needs to get updated as ********************** How to get this done.
