We have a global client where we need SLAs to be based on their locations time zone. For example:At the moment we have a one P3 Resolution SLA of 1 day that uses a schedule of 8 - 5 weekdays and the timezone on the SLA definition is (System)/US E...
Hi-I'm looking to copy a homepage from one user, to multiple users. Basically, one of our team leads created a homepage with specific gauges, filters, etc, and they'd like it to show up for a certain group of users in IT. Is there a way to do thi...
Hiii, I have an itil user who need access to see XML of the records and search the records using sys_id's. How to provide access for only to that particular person.Thank,Tony
Hi All,Is there any way to read the content from the image.Thanks,Gaurav Kumar
Hi,We are using the Helsenki version.Initially we installed OKTA SSO plugin.Now we have upgraded to multi provider SSO to support Mobile SSO login.But we are seeing the the SSO logout page in mobile app instead of login page.Please help us with req...
Hello,I am on Helsinki Patch 6.I have a record producer that submits a record to the incident table. I have 3 fields on the record producer, Category, Subcategory, and Subcategory Type, that are all dependent on each other. Subcategory Type shoul...
I have users created with new roles for incident and the role has access to the Incident Menu. when I impersonate the user and click on either "All" or Open user can only see their own incidents like self service. I have ACL to grant read access to t...
Hi,our client has a requirement to autoclose the incidents after 5 BUSINESS DAYSThe OOB brule works for continuous 5 days but I need the incidents closure after 5 Business daysHow to implement this?If scheduled Job is needed, how to write the schedul...
We've been wrestling with options, too many options.We have teams that want/need the detailed workflow and checkboxes from Data Certification, but we also realize that there are newer and better ways ahead. Desired State, GRC, CMDB Dashboard, etc.S...
Hello SNC, I need some advise: In my Service Catalog I have items with multiple currencies for one item.Now I'm working on a UI page where the user selects a currency and then the queried SC items should displaying with the previously selected curr...
Hi Team,I want to use API to get a list of records within a set date range. I tried a few ways and queries but it did not seem to work.Here is what i did -Tablename - Incidentsysparm_query - sys_created_onBETWEENjavascript:gs.dateGenerate('2016-11-20...
What happens if there are two ACLs for the same field or table, for the same roles, but one allowing access and another denying?
Hello !I need to define access control to some fields in the table Read to all records : ITIL e ITIL_ADMINUpdate all records: ITIL e ITIL_ADMINDelete : 'no one'and.... fieldsFor example : i have a field named Minimum to define read to ITIL_admina f...
Does ServiceNow support Dragon Naturally Speaking? If so, which version works best - Home, Premium or Professional?Thanks!!Beth
I created a UI policy to hide a variable on the catalog item and RITM, but not the TASK generated. However, its not working when I add the option to include the dropdown of "None" on the varaible. What is the problem here?
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