How do I link KB articles to the "Related Articles" section in Incident or Catalog Forms?

[Jason Simoes]

How do I link KB articles to the "Related Articles" section in Incident or Catalog Forms? In every form, there is a "Related Articles" section at the bottom. I assume this is designed to be linked from the knowledge base. Our intent was to publish specific articles that would aid the customer in filling out the form they are on.

I have Googled it to no avail. Screenshot attached. Any help?

[Ct111 · Accepted solution]

Hello the purpose of related articles section is to attach an article which is similar in content with that topic . For example if I am looking at one product related to Microsoft like Microsoft Office , then you can attach one article related to Microsoft office, word or any other Microsoft stuff.

You can do this setting for catalog : https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/map-items-cat-item.html

You can do this setting for portal after above setting: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/configure-related-items-widget.html

Mark my Answer as Correct and Helpful if it helps

[alexander_j_edm]

It's pretty simple, just follow the instructions here and they should appear on the widget.