ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

how to convert Reference field into Dropdown

Hi all, Please help how to show Reference field as Choice field. I have followed as per https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/field-administration/task/t_DisplayTheRefFieldAsAChoiceList.html. but st...

find_real_file.png

Resolved! Notification based on business elapsed percentage

I need to create multiple notifications for 'problem task'  and 'incident' based on elapsed percentage. I'm calling all of that notifications on task_sla.  My notification does not trigger attached is the conditions I set. Do I need to add wait point...

rez4 by Kilo Guru
  • 1620 Views
  • 1 replies
  • 1 helpfuls

How can I enable "My Work" on Agent Workspace for users?

Hi, I have some users who should handle sc_task records which are assigned to them.After I granted some roles, they can see their tasks from Lists page on Agent Workspace.However, they can't see "My Work" section on home page like an administrator. ...

find_real_file.png find_real_file.png
kaz2 by Tera Contributor
  • 3230 Views
  • 7 replies
  • 1 helpfuls

Resolved! Validation for the "email address" field in "scheduled email report" table

Hi Experts,Requirement is  email validation .That should any email addresses noted in the "Email addresses" field when scheduling a report to be sent must end in company.com or servicenow.com."Email address" field is not a catalog variable. It is a f...

find_real_file.png
Community Alums by Community Alums  
  • 3154 Views
  • 16 replies
  • 2 helpfuls

Multiple approval request based on List collector choices

Hi guys, I am trying to build a script that would generate multiple approval requests according the user selection of a list collector variable type. What I have so far, is generating all the approval requests at once, so what I need is to the script...

Sue143 by Tera Expert
  • 980 Views
  • 2 replies
  • 0 helpfuls

I want to hide label type question on catalog form

Hello,   I want to hide label type question on catalog form . I have already used these all methods g_form.setDisplay('variable', false); g_form.setVisible('variable', false); $(sys_id).hide(); g_form.setLabelOf('variable', false);   but nothing is w...

Mukul9 by Tera Contributor
  • 2255 Views
  • 6 replies
  • 0 helpfuls

Resolved! how to automate assign user into group through catalog item.

Hi All I have multiple groups and multiple users when user raise request for add into some X two groups, how we write a script in workflow. how to automate assign user into group through catalog item.   Regard, Tharun

Tharun13 by Tera Contributor
  • 2617 Views
  • 17 replies
  • 0 helpfuls

'Side effects' of deleting an assignment group

Hello, I'm curious if there are any 'side effects' of deleting/disabling an assignment group. What is mean is, will it affect historical data (incidents, changes, problems, reports, knowledge articles etc) where that assignment group was used afterwa...

karolisjon by Tera Contributor
  • 1252 Views
  • 1 replies
  • 1 helpfuls