Hi All, I need to add loading page with image/logo on service portal till portals home/main page display. (in short this loading page needs to display before displaying the home page of service portal) this loading page needs to display for few secon...
We have a requirement to retrieve variable value from multi row variable set in Email notification. Notification script is attached below Currently I am able to retrieve all variable values into email notification except multi row variable When I...
Hi, I need to delete 69 lakhs records from a table and I am looking for better way to do it without any performance impact on the instance. I can't go with Delete all records UI action, as I need to delete records based on certain condition. I have r...
var recPriority = g_form.getValue('u_rec_rating'); var cdt = new Date(); // When I use GlideDateTime() it's showing error. var addtime; var addtype = 'day'; if (recPriority == '2') { addtime = 7; //The amount of time to add} if (recPriority == '3' |...
Hi, I am using an eventQueue on the scheduled job and passing object as a param1. var arrFinal = [<sys_id> of users]; var obj = { iteration: iterValIncFinalVal, lastDate: storeValNextItr }; gs.eventQueue('cmp_qualifier', gr, ob...
Hello, I have an OnChange client script is to make the user apply certain formats in a decimal field. This is the script and it works. I want to have the same functionality in a related list. What is the best approach to do it? A OnCellEdit clien...
Hi, I have 2 arrays. I need to get the users not present in the other array. I am using the below code I am able to get unique users but there are duplicates in it. var arrCapUsers = ["a","b","c","d","e"]; var arrGrpUsers = ["a","b","c","d","e","f","...
Hi, I have a requirement like, when the normal change form we click on the "Request approval" button, first approval triggering to Assignment group manager, Here the ITIL users are able to delete the approval through approval tab "EDIT" button. I hav...
I have been doing a POC around Digital Portfolio Management for my stakeholders but have been unable to get a handle on how to get Offering Performance to populate in the Run tab of the Digital Portfolio Management Workspace. I have gone to KPI Gro...
Dear all, I didn't find the way to do it (even using the service now docs). Is it possible to set a retroactive start based on a previous SLA ? Exemple: I have an incident. The first SLA is triggers by a low priority. It lives and has its pauses etc....
Does anyone know how to get the display values from a List field within an inline script in Flow Designer? Here is the information: - List field is on the core_company field called "u_sub_id" - The flow runs against a catalog item that contains a r...
Hi All, I have set up walk up experience in service portal, all configurations are done but I cannot schedule an appointment on behalf of someone on service portal, that option is completely hidden. Please refer the attachment. kindly help me underst...
Hello, 1. As per ITIL, can end user submit CHG requests? 2. How are you doing it today? (curious to see how you have implemented)
Hi there, Wanted to see if there's a way to not allow someone to change the assignment group in a catalog task to a specific list of assignment groups. We have some assignment groups that do not work catalog tasks, so want to remove the ability from ...
How to translate the choice fields in the catalog item, I want to translate choices into the Brazil language. could you please anyone help me to achieve this.
