I am trying to hide the 'Authored by.." information when users are viewing knowledge articles. I have tried 3 solutions. "Plan A": I commented out the necessary code within the "kb_view" UI page. "Plan B": I set the "glide.knowman.search.show_author...
I am new to ServiceNow. I have built a dashboard. I would like to enable Auto-refresh or get the real-time data to the dashboard. I see few related discussion already on this topic. All ends up suggesting a web plug-in to achieve the auto-refresh whi...
Hi all, I have the requirement where the amount in catalogue item must be in format xx,xxxx.xx .... To route the approval base on the amount, I need to remove the comma. With the script below, it is giving me NaN error. Can anyone help on this? var A...
Getting this message on INC0080649, but there is nothing on the "Related Records" tab. Where is this message coming from and how can I eliminate it? Thank you, Donna Lively
Dear Team, how to change bootstrap css in portal home page. in my portal home page there is one header with light green color, i want to change to white. when clicked in inspect element below details i found : bg-success { background-color: #b5ebd...
Pros /Cons of Merge and batch update sets
Hi, I am using a lookup select box variable in a catalog item to display User id from user table. I can't use Reference variable instead of lookup select box as User table has display field as "Name" instead of "User id". Also, I can't change the dis...
We have created one Scheduled Script in scoped application. When we are trying to update that Scheduled Script from scoped app, then we getting following error. "Write operation against 'sysauto_script' from scope 'x_abc_xyz' has been refused due to...
I have a requirement to create Requested Items using data in Excel. This file will also contain the variables that are required to create the RITM if created using service catalog. But here the data will be fetched using an excel file. So I want to k...
Is there a way to setup multiple views for the same table form in agent workspace? We have a mobility team that has certain fields on the RITM form that they need to use and i'm looking to duplicate it for them so they're able to use the new workspac...
Hi Team, I want to remove attchment from email while sending,at it is in send-ready state without removing the record from sys attachments table. Thanks,
Hi Team, I want to insert a record in scoped application from global scope. but it is not allowing to insert due to cross scope. can please some one help me on this. I have return this BR on sys_email table. while met some conditions i want to inser...
We are beginning to utilize the incident task feature and I get that closing an incident will close the incident tasks. 1) Is there a way to close each incident task as it is completed. I see the closure information tab on the incident task, but no c...
Hello Everyone, Can we show an HTML field data in list view without HTML tags.
Hi, I have a requirement to retrieve the file from FTP server to servicenow and then create record in servicenow. As per process, 1)we can create the data source with type FTP and provide the username and password and path where the file located. 2)c...