How do I make RITM Variables visible on portal report to snc_internal? They can see standard RITM fields but not the variables.

[Melissa Bennett]

I need the snc_internal role to be able to see RITM variables on a portal report.  They only see standard RITM fields on the report. They can click into the RITM and see everything but we need to be able to filter or sort columns on the report.

[Aman Kumar S]

You can follow below link to bring catalog variables in the report as below:

Use service catalog variables in a report

[Melissa Bennett]

I have added the variables to the report and they are visible to ITIL users that view the report on the Portal however are not visible to users with the snc_internal and sn_request_read roles.  Is there a specific modification I need to make to that role or an ACL to make them visible?

[Aman Kumar S]

For adding access to those fields you will need to create a read ACL on "sc_item_option" table for snc_internal role

[Melissa Bennett]

That did not impact the view of the report.  The columns representing the variables are still not visible to snc_internal on the portal report.  For an ITIL user they can see all the column headers on the report in the portal.