There is one Catalog Item and when I select a particular field or variable then some another variable should become ReadOnly or I can set some values in it. Which one will be the best way, an onChange Client Script or UI Policy?
We have a need to automatically set the Impact and Urgency fields on the incident form based on the matcher fields of Category and Subcategory. Is this possible? I cannot get any choice options when I create the setter fields of Impact and Urgency on...
I'm trying to add a new user to our surf.service-now.com. your help is much appreciate it
I have a requirement to allow write access if user is a member of TEST_GROUP or a groups parent is TEST_GROUP. How can I set in in ACL? ThanksSam
We have some assets that are shared by a group of users such as our mailroom. What's the best way to handle the assignment of these hardware assets?
Hi, How can a record in CI Relationships(cmdb_rel_ci) table can be queried to get the root CI to which all these sub CI's are related to. When I mean sub CI that can be at any level, i.e it can be a direct child to the root CI or nested child CI at...
hi, Is it possible to modify the 'View Floor Plans'. I would like to customize a 'New Request' form, which shows up in pop-up window. all ideas appreciated gosia
On our approvals for Service Catalog items, the "Reject" button on the bottom of the form does not work properly. I have looked into the html code for the page and both buttons, top and bottom, call the same function (the reject() function on the OOB...
There are some UI Action (Form Buttons) available on my Problem ticket and they serve different purposes.For example when I create a problem and fill the mandatory fields and click on Submit then the problem goes into a New state. Now come 3 UI Actio...
Hello. I have a Survey related List below my Incident and it shows the Survey sent out (survey_details) table. Can someone please advise how i can get the sys_id of the Survey that was sent out. Then take that sys id and populate it to a text field o...
Hi all,My requirement is to add a similar field as "Text" on the knowledge creation form. I have created the field of type Translate HTML, but the content of the field is not being displayed when the article is viewedA field u_long_text was added for...
Good morning all, I have gotten our SLA's working perfectly with all our tickets but now the next step is creating the Vendor SLA's (OLA) which is easy once you understand the basics. The thought that this idea have is a bit more creative. As an ad...
Hi all,we are facing curious issue: for some reason we are missing out of the box fields like sys_created, sys_created_by, sys_updated, sys_updated_by (+ other "sys_"... fields) on table alm_hardware.Don't know where they gone. On wiki is "Base syste...
I am looking into an issue with a JDBC connection and I am getting the above error.I have seen another message on here that talked about an expired password,I can logon to the destination SQL server with the account that is running the MID server ser...
I'm trying to add the Configuration Item field on the incident form.We have CI's ( Business Services) with a field of company assigned and populated.The callers have the field company assigned and populated.So I would like to allow the callers ( thro...
