How do I prevent multiple users updating the same ticket at the same time?
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‎06-20-2012 04:05 AM
Hi,
Is there any way to prevent 2 or more users updating an incident at the same time?
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Incident Management
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‎06-20-2012 05:13 AM
This SNGuru article describes the issue you're facing as well as some possible solutions.
http://www.servicenowguru.com/system-definition/simultaneous-update-alert/
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‎06-20-2012 06:45 AM
Hi,
I have installed the script and all works well.
Thanks
Steve l
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‎06-21-2012 11:33 AM
this could also be a bug in Aspen that was fixed in Aspen Patch 3:
PRB569363Edits to a form made simultaneously were causing the first submission to be overwritten.
- View the Steps to Reproduce
Open a single instance in two separate browser windows to create two sessions.
Impersonate a user on one of the sessions.
Navigate to the same record on both sessions.
On one window, update the State field and save the form.
On the second window, without refreshing, add a comment and save the form.
View the record and note that the State change was overwritten.
