How do i set an inbound action condition for FROM email address

[reachjake]

How do I set an inbound action condition for FROM email address. The email belongs to an external service and not a servicenow user. When i put something in the From field of the inbound action I get an "invalid reference" error as that field expects a user

What is the best way to do this?

Thank you

[Allen Andreas]

Hi,

You can use script in condition field of the inbound action such as:

email.from == 'email@example.com'

This would then only execute this inbound action if the email was from email@example.com.

Also, you can checkout some of the other inbound action email object variables you have access to via documentation as seen here: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/notification/reference...

And more examples of inbound action settings, like conditions, seen here: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/notification/reference...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[reachjake]

Hi Allen,

Very comprehensive reply mate. I would like to talk to you about some ServiceNow work I would like performed, how can I best contact you?

Thank you

Cheers Jake

[Allen Andreas]

Hi,

I'm glad my reply was Helpful.

If it also guided you Correctly, please also mark the reply as Correct.

Thanks and take care! 🙂

[Allen Andreas]

Hi @reachjake 

I happened to come back across your question posted and wanted to see now that it's been about a year and a half (haha), did my initial reply above help answer your question?

If so, please mark it as "Accept Solution". Thanks and take care!