How do I update value of a Variable on an active RITM/Stask?

[Kshitij Chakarv]

Hi All, 

I have been trying of update variable value on an active RITM. So far I have tried these two script.

var gr = new GlideRecord('sc_req_item');

gr.addQuery('sys_id','eec9cfc287234d502d2d33b40cbb35b5');

gr.query;

if(gr.next()){

gr.variables.is_extension_on_access_needed = 'yes';

gr.update();

}

And 

var gr = GlideRecord('sc_item_option_mtom');
gr.addQuery('request_item', 'RITM0010056');
gr.addQuery('sc_item_option.item_option_new=685495a21b53415054eca752b24bcb25');
gr.Query();

if(gr.next()){
gr.sc_item_option.item_option_new.value == 'No';
gr.Update();
}

I am not sure what am i doing wrong and need an expert's eyes.

685495a21b53415054eca752b24bcb25 = Sys id of variable

eec9cfc287234d502d2d33b40cbb35b5 = Sys id of RITM record.

[Ankur Bawiskar · Accepted solution]

Hi,

this should work provided is_extension_on_access_needed is not within MRVS

Are you sure the value you are giving is correct?

var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id','eec9cfc287234d502d2d33b40cbb35b5');
gr.query();
if(gr.next()){
    gr.variables.is_extension_on_access_needed = 'yes';
    gr.update();
}

Regards
Ankur

[Kshitij Chakarv]

Hi Ankur, yes, is_extension_on_access_needed is not with in multirow VS. 

What I am trying to achieve is take user's response from mail and write a inbound action and update is_extension_on_access_needed (yes/No). if answer is 'No' workflow will come out of loop and creates a Task for fulfiller group. if users' response is 'yes' inbound bound script should update the RITM and workflows remains in loop till timer reaches next 'extension end date'. 

[Kshitij Chakarv]

Hi Ankur, I have been using incorrect syntax, I fixed it and got it to work. I overlooked in line 3. 

Thank you for your help 🙂

[Ankur Bawiskar]

@Kshitij Chakarvarty 

Correct

Glad to know.

Please close the thread by marking appropriate response as correct.

Regards
Ankur